(Native Finnish) Customer Support Consultant (Future Openings, remotely)

United States Digital Space LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Inclusive international environment

Referral rewards

Work-life balance

Job summary

United States Digital Space LLC is seeking a Customer Support Consultant to join a flexible, remote, multilingual team. You will handle calls, chats, and emails, build lasting customer relationships, and stay current with evolving tools and technologies. Native Finnish and strong English are required, with 6+ months in a customer support role and CRM proficiency.

A proactive attitude is essential. We offer fully remote cooperation, global collaboration, and USD compensation with a focus on

Qualifications

• Native Finnish and good English communication skills (B2 level or higher).
• 6+ months of experience in customer support role.
• CRM systems expertise.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support via calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Meet KPI and communicate with developers and cross-functional specialists.

Skills

Finnish language

English (B2+)

Analytical thinking

Research skills

Customer service

Tools

CRM systems

Job description

Headquarters: Edinburgh, Scotland, United Kingdom

Who we are?

the company is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Deliver outstanding customer support via calls, chats and emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists What you need to succeed in this role:

Native Finnish and good English communication skills (at B2 level or higher) 6+ months of experience in customer support role CRM systems expertise Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus:

Experience in technical support What you get in return:

Provide services during flexible hours Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the the company Candidate Privacy Notice .