Customer Support Specialist

KAMI Workforce; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Collaborative team culture

100% Remote Setup

Job summary

KAMI Workforce is hiring a Customer Support Specialist to drive onboarding, manage inquiries via tickets and live chat, and troubleshoot issues to deliver outstanding customer experiences. You will update our Knowledge Center, collaborate with internal teams, and identify recurring problems to improve efficiency.

Strong English communication and SaaS familiarity are valued. You will thrive in a fast-paced environment, showing empathy, attention to detail, and the ability to work independently or

Qualifications

• At least 1 year of experience in customer support or related role.
• Experience in a SaaS or tech-based environment is a plus.
• Proficiency with CRM, chat, and ticketing tools.
• Ability to write clear documentation and FAQs.
• Strong written and spoken English.

Responsibilities

• Lead onboarding and implementation journey to ensure a smooth experience.
• Manage customer inquiries via tickets and live chat with accurate, timely assistance.
• Troubleshoot product or service issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center for easy customer access.
• Collaborate with internal teams to share insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.

Skills

Empathetic communication

Patient communicator

Analytical problem-solving

Attention to detail

Documentation writing

Excel basics

Time management

Team collaboration

Independent work

Tools

CRM systems

Chat platforms

Ticketing tools

Knowledge base editors

Job description

Who are we seeking?

We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service every day. You’ll be at the heart of our customer experience—engaging with clients through tickets and live chat, addressing their needs, and most importantly, leading and supporting the onboarding process to ensure a smooth and positive experience from the very beginning. You’ll help build strong client relationships while making sure every interaction leaves a lasting positive impression.

If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you!

About Us

We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction.

What will you do?

• Lead the onboarding and implementation journey, ensuring a smooth experience for all!

• Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.

• Troubleshoot product or service-related issues and ensure resolutions meet quality standards.

• Update and maintain the Knowledge Center to help customers find information easily.

• Collaborate with internal teams to share customer insights and suggest process improvements.

• Identify recurring issues and contribute ideas to improve efficiency and user experience.
  Hard Skills

• Excellent written and spoken English communication skills.

• Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus.

• Ability to write clear and concise documentation, FAQs, or help articles.

• Strong attention to detail and analytical problem-solving abilities.

• Familiarity with Excel – Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking.

• Project Management Tools – Experience or familiarity with tools like Trello, Asana, or similar software to manage tasks and projects.
  Soft Skills

• Empathetic and patient communicator.

• Proactive, resourceful, and adaptable in fast-paced settings.

• Team-oriented but comfortable working independently.

• Passion for helping people and delivering exceptional customer experiences.
  Experience

• At least 1 year of experience in a customer support or related role.

• Experience in a SaaS or tech-based environment is a plus.
  What’s in store for you?

• Work with a supportive, growth-minded team.

• Opportunity to shape customer experience and processes.

• Career development in a company that values your input and growth.
  Benefits

Comprehensive training
Growth opportunities
Collaborative team culture
100% Remote Setup