(Native Norwegian) Customer Support Consultant (remotely)

SupportYourApp Inc.; Town of Norway (WI); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Work-life balance

Job summary

A leading global Support-as-a-Service provider is expanding its team of Customer Support Consultants. This role involves delivering outstanding support via calls, chats, and emails, while maintaining strong relationships with customers. Candidates should be native Norwegian speakers with good English skills and at least 6 months of customer support experience. The company offers a remote work environment and flexible hours, fostering a culture of trust and personal development.

Qualifications

• 6+ months of experience in customer support role.
• Personal computer with at least 8GB of RAM and stable internet connection.
• CRM systems expertise.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support via calls, chats, and emails.
• Build strong customer relationships.
• Handle sensitive customer data with care.
• Maintain understanding of client solutions and meet KPIs.
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Skills

Native Norwegian

Good English communication skills (B2 or higher)

Strong analytical thinking

Proactive attitude

Analytical thinking

Proactive attitude

Tools

CRM systems expertise

Job description

Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Native Norwegian and good English communication skills (at B2 level or higher)
• 6+ months of experience in customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also –internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.