Finnish Customer Support Specialist - Athens

speakit; Kentucky; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Attractive starting salary

14 salaries annually

Comprehensive relocation package

Monthly performance bonuses

Health insurance and wellness benefits

Exclusive discounts and perks

Opportunities for career development

Full training provided

Complimentary online Greek language courses

Job summary

A customer service provider is seeking Customer Support Specialists who are native Finnish speakers with advanced English skills. The role involves enhancing customer satisfaction through exceptional service and effective problem-solving. Candidates are expected to have strong communication skills, a collaborative spirit, and a willingness to relocate to Athens. This position offers attractive benefits, including a comprehensive relocation package and career development opportunities.

Qualifications

• Experience in managing expectations and de-escalating challenging situations.
• Ability to thrive in a team-oriented environment.
• Willingness to relocate to Athens.
• Experience in managing expectations and de-escalating challenging situations.
• Strong organizational skills with excellent follow-up and attention to detail.
• Ability to collaborate and thrive in a team-oriented environment.
• Willingness to relocate to Athens.
• Valid EU Passport.

Responsibilities

• Provide exceptional customer service ensuring prompt support.
• Analyze customer data to improve experiences.
• Implement strategies to enhance customer success.
• Promote services and upsell products.
• Build relationships to ensure positive experiences.
• Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.

Skills

Native proficiency in Finnish

Advanced English skills

Exceptional communication

Strong organizational skills

Team collaboration

Team collaboration

Job description

Overview

Do you speak Finnish? We are seeking Customer Support Specialists to deliver top-notch service and effective resolutions to our customers. As we continue expanding our support for a growing customer base, we are looking for talented professionals who can boost customer satisfaction and loyalty while minimizing churn.

Responsibilities

• Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
• Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
• Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
• Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
• Work across teams to represent the customer\'s voice to internal stakeholders and external partners.
• Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.

Qualifications

• Native proficiency in Finnish.
• Advanced English skills.
• Exceptional communication and presentation capabilities.
• Experience in managing expectations and de-escalating challenging situations.
• Strong organizational skills with excellent follow-up and attention to detail.
• Ability to collaborate and thrive in a team-oriented environment.
• Willingness to relocate to Athens.
• Valid EU Passport.

Benefits

• Attractive starting salary.
• 14 salaries annually.
• Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
• Monthly performance bonuses.
• Health insurance and wellness benefits.
• Exclusive discounts and perks.
• Opportunities for career development and advancement.
• Full training provided by certified experts.
• Complimentary online Greek language courses.
• A chance to grow professionally in a multicultural setting.

Please note: Only CVs submitted in English will be considered.