National Training Operations Manager

Service Experts; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Service Experts seeks a Training Operations Manager to lead the operational backbone of Field Training. You will own the national training calendar, capacity planning, mobile lab logistics, analytics, dashboards, and LMS governance while translating strategy into scalable execution.

You’ll provide visibility into utilization, cost, and impact across the organization. You will partner with program leads, manage vendor relationships, and drive data-driven decisions.

Qualifications

• 6+ years experience in training operations or related field.
• Bachelor’s degree or equivalent experience.
• Experience with LMS administration, dashboards, and reporting tools.
• Strong analytical skills to translate data into actionable decisions.
• Experience managing calendars, logistics, stakeholders, and priorities.
• Proficiency with Excel, PowerPoint, Teams, and Outlook.

Responsibilities

• Own and maintain the national field-training calendar and coordinate demand, trainer availability, class capacity, and timing.
• Lead logistics and resource planning for mobile labs, training centers, equipment, and venues.
• Set service standards, processes, and accountability for training operations.
• Oversee content-governance: curriculum inventory, version control, publishing workflow, and archives.
• Partner with Program Lead for content decisions and ensure consistent publishing and tracking.
• Develop dashboards and reports for attendance, completion, capacity, and KPIs.
• Analyze data to identify gaps, scheduling conflicts, and improvement opportunities.
• Manage training intake, prioritization, and vendor relationships; support budgeting and planning.
• Document and improve SOPs for scheduling, LMS admin, governance, and training records.

Skills

Project management

Vendor management

Cross-functional partnership

Analytical skills

Process governance

Logistics coordination

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

Teams

Outlook

Job description

Service Experts seeks a Training Operations Manager to lead the operational backbone of Field Training. You will own the national training calendar, capacity planning, mobile lab logistics, analytics, dashboards, and LMS governance while translating strategy into scalable execution.

You’ll provide visibility into utilization, cost, and impact across the organization. You will partner with program leads, manage vendor relationships, and drive data-driven decisions.