Training Operations Manager

Hireez; Saint Petersburg (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

Hireez is seeking a Training Operations Manager based in Florida to develop and deliver training programs for Sales Operations and Support teams. The role requires 4-6 years of experience in a similar field, strong communication skills, and familiarity with CRM systems. Responsibilities include managing internal communication strategies and driving tool adoption. This position is pivotal for enhancing overall team performance and ensuring alignment across departments.

Qualifications

• 4-6+ years in Sales Operations, Training, or related roles.
• Experience designing and delivering training in a fast-paced environment.
• Ability to simplify complex information.

Responsibilities

• Design and deliver training programs for Sales Operations and Sales Support teams.
• Own internal communication strategy for Sales Operations.
• Support effective use of tools used by Sales Ops and Support.

Skills

Sales Operations experience

Training program design

Strong communication skills

CRM systems familiarity

Cross-functional collaboration

Organizational skills

Instructional design skills

Proactive mindset

Tools

Salesforce

Reporting tools

Job description

The Training Operations Manager is responsible for developing and delivering training, communication, and enablement strategies that support Sales Operations and Sales Support teams. This role ensures teams are equipped with the knowledge, tools, and resources needed to execute efficiently and consistently across markets.

This position plays a key role in driving adoption of systems, standardizing processes, and improving communication across Sales Ops, Support, and cross-functional partners.

Key Responsibilities

Training & Enablement

• Design, develop, and deliver training programs for Sales Operations and Sales Support teams
• Lead onboarding and ongoing education for new hires and existing team members
• Create and maintain training materials, including guides, playbooks, and quick reference resources
• Identify knowledge gaps and proactively build training to address evolving business needs
• Partner with leadership to reinforce best practices and ensure consistency across teams

Internal Communication

• Own and manage internal communication strategy for Sales Operations and Support teams
• Translate complex processes, updates, and system changes into clear, actionable communication
• Develop standardized messaging for rollouts, policy updates, and operational changes
• Ensure alignment and consistency in communication across markets and teams
• Partner with cross-functional teams to coordinate communication of new initiatives and updates

Systems & Tools Enablement

• Support adoption and effective use of systems and tools used by Sales Ops and Support teams (e.g., CRM, order management, reporting tools)
• Develop training and documentation to support system enhancements and new tool rollouts
• Act as a liaison between end users and technical teams, helping surface feedback and improvement opportunities
• Identify opportunities to improve workflows through better utilization of systems and tools
• Partner with Sales Ops and Product teams to ensure tools align with operational needs

Operational Excellence

• Standardize processes and documentation to improve efficiency and scalability
• Monitor training effectiveness and continuously refine programs based on feedback and performanceSupport change management efforts tied to new processes, tools, and initiatives
• Track and report on training completion, adoption, and impact

Qualifications

• 4-6+ years of experience in Sales Operations, Training, Enablement, or related roles
• Experience designing and delivering training programs in a fast-paced environment
• Strong communication skills with the ability to simplify complex information
• Familiarity with CRM systems and sales tools (Salesforce experience preferred)
• Experience working cross-functionally with Sales, Operations, and Product teams
• Strong organizational skills and attention to detail
• Clear and effective communicator
• Strong instructional design and training delivery skills
• Systems and process-oriented mindset
• Proactive and solution-driven
• Ability to influence and drive adoption across teams

Impact

This role is critical to ensuring Sales Operations and Support teams are aligned, informed, and equipped to execute at a high level. The Training Operations Manager will drive consistency, improve system adoption, and enhance overall team performance through effective training and communication.