Strategic Training & Talent Operations Manager

Service Experts LLC; Richardson (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Service Experts LLC seeks a Manager, Talent Management to lead the operational backbone of Field Training, ensuring timely programs and scalable execution. You will own the national training calendar, coordinate logistics for mobile labs and training centers, and drive governance for content, curricula, and reporting.

You will partner with the Program Lead on technical content, maintain dashboards for KPIs, and oversee budgeting, scheduling, and vendor relationships.

Qualifikationen

• 6+ years of experience in training operations, learning operations, program operations, workforce development, business operations, or a comparable function.
• Bachelor’s degree or equivalent experience.
• Experience managing complex calendars, logistics, resources, stakeholders, and competing priorities.
• Experience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms.

Aufgaben

• Own and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities.
• Lead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation.
• Lead training operations by establishing clear service standards, priorities, processes, and accountability to ensure consistent and effective administrative execution.
• Own the content-governance process, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content.
• Partner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted, published, assigned, tracked, and maintained.
• Establish and maintain dashboards and reports for attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs.
• Analyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact.
• Manage training intake and prioritization processes so requests are evaluated against strategy, documented business needs, capacity, and expected outcomes.
• Coordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business-review preparation.
• Support annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities.
• Document and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records.

Kenntnisse

Calendar management

Analytical thinking

Project management

Vendor management

Cross-functional collaboration

Communication

Ausbildung

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Teams

Outlook

LMS administration

Jobbeschreibung

Service Experts LLC seeks a Manager, Talent Management to lead the operational backbone of Field Training, ensuring timely programs and scalable execution. You will own the national training calendar, coordinate logistics for mobile labs and training centers, and drive governance for content, curricula, and reporting.

You will partner with the Program Lead on technical content, maintain dashboards for KPIs, and oversee budgeting, scheduling, and vendor relationships.