Manager, Talent Management

2230 Service Experts LLC; EE. UU.; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

2230 Service Experts LLC is seeking a Training Operations Manager to lead the operational infrastructure behind field training, owning the national calendar, resource and capacity planning, and LMS governance. This role delivers disciplined, scalable execution and provides visibility into training utilization, cost and impact.

The ideal candidate will manage logistics for mobile labs and training centers, build dashboards and collaborate with program leadership on content decisions, ensuring

Formación

• 6+ years experience in training operations or similar function.
• Bachelor’s degree or equivalent experience.
• Experience managing complex calendars, logistics, resources and stakeholders.
• Experience with LMS administration, reporting tools, dashboards or training platforms.
• Strong analytical skills to translate data into operational decisions.
• Experience establishing processes, governance, service standards, and procedures.
• Experience leading administrative or project-support roles.
• Strong project-management and vendor-management skills.
• Advanced proficiency with Excel, PowerPoint, Teams, Outlook.

Responsabilidades

• Own and maintain the national field-training calendar and coordinate demand, trainer availability, class capacity and timing.
• Lead logistics and resource planning for mobile labs, training centers, equipment, travel and venues.
• Establish service standards, processes and accountability for administrative execution.
• Own content-governance including curriculum inventory, reviews, version control and publishing workflows.
• Collaborate with Program Lead on content decisions and ensure proper formatting, publishing and tracking.
• Create and maintain dashboards and reports for attendance, completion, capacity, utilization and KPIs.
• Analyze data to identify utilization gaps, scheduling conflicts and improvement opportunities.
• Manage training intake and prioritization against strategy, needs and outcomes.
• Coordinate relationships with vendors and platforms for administration and support.
• Support annual planning, budgeting and vendor-management activities.
• Document and improve standard operating procedures for scheduling, LMS, content governance and reporting.

Conocimientos

Calendar management

Logistics planning

Data analytics

Project management

Vendor management

Cross-functional partnership

Excel/PowerPoint

LMS administration

Communication

Educación

Bachelor's degree

Herramientas

LMS administration

Microsoft Office

Descripción del empleo

Welcome! The Training Operations Manager leads the operational infrastructure that enables Field Training to deliver the right programs to the right employees at the right time. This role owns the national training calendar, resource and capacity planning, mobile lab logistics, analytics, dashboards, content-governance processes, LMS strategy and controls. The role converts strategy into disciplined, scalable execution and provides visibility into training utilization, effectiveness, cost, and business impact.

Key Responsibilities

• Own and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities.
• Lead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation.
• Lead training operations by establishing clear service standards, priorities, processes, and accountability to ensure consistent and effective administrative execution.
• Own the content-governance process, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content.
• Partner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted, published, assigned, tracked, and maintained.
• Establish and maintain dashboards and reports for attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs.
• Analyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact.
• Manage training intake and prioritization processes so requests are evaluated against strategy, documented business needs, capacity, and expected outcomes.
• Coordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business-review preparation.
• Support annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities.
• Document and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records.

Qualifications

• 6+ years experience
• Bachelor’s degree or equivalent experience
• Experience in training operations, learning operations, program operations, workforce development, business operations, or a comparable function.
• Demonstrated experience managing complex calendars, logistics, resources, stakeholders, and competing priorities.
• Experience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms.
• Strong analytical skills with the ability to translate data into clear operational decisions and recommendations.
• Experience establishing processes, governance standards, service expectations, and operating procedures.
• Experience leading or developing an administrative, coordinator, operations, or project-support role.
• Strong project-management, communication, vendor-management, and cross-functional partnership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Teams, Outlook, and related productivity and reporting tools.
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.