Manager, Talent Management

Service Experts; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Service Experts seeks a Training Operations Manager to lead the operational backbone of Field Training. You will own the national training calendar, capacity planning, mobile lab logistics, analytics, dashboards, and LMS governance while translating strategy into scalable execution.

You’ll provide visibility into utilization, cost, and impact across the organization. You will partner with program leads, manage vendor relationships, and drive data-driven decisions.

Qualifications

• 6+ years experience in training operations or related field.
• Bachelor’s degree or equivalent experience.
• Experience with LMS administration, dashboards, and reporting tools.
• Strong analytical skills to translate data into actionable decisions.
• Experience managing calendars, logistics, stakeholders, and priorities.
• Proficiency with Excel, PowerPoint, Teams, and Outlook.

Responsibilities

• Own and maintain the national field-training calendar and coordinate demand, trainer availability, class capacity, and timing.
• Lead logistics and resource planning for mobile labs, training centers, equipment, and venues.
• Set service standards, processes, and accountability for training operations.
• Oversee content-governance: curriculum inventory, version control, publishing workflow, and archives.
• Partner with Program Lead for content decisions and ensure consistent publishing and tracking.
• Develop dashboards and reports for attendance, completion, capacity, and KPIs.
• Analyze data to identify gaps, scheduling conflicts, and improvement opportunities.
• Manage training intake, prioritization, and vendor relationships; support budgeting and planning.
• Document and improve SOPs for scheduling, LMS admin, governance, and training records.

Skills

Project management

Vendor management

Cross-functional partnership

Analytical skills

Process governance

Logistics coordination

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

Teams

Outlook

Job description

Welcome!

The Training Operations Manager leads the operational infrastructure that enables Field Training to deliver the right programs to the right employees at the right time. This role owns the national training calendar, resource and capacity planning, mobile lab logistics, analytics, dashboards, content-governance processes, LMS strategy and controls. The role converts strategy into disciplined, scalable execution and provides visibility into training utilization, effectiveness, cost, and business impact.

Key Responsibilities

• Own and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities.

• Lead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation.

• Lead training operations by establishing clear service standards, priorities, processes, and accountability to ensure consistent and effective administrative execution.

• Own the content-governance process, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content.

• Partner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted, published, assigned, tracked, and maintained.

• Establish and maintain dashboards and reports for attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs.

• Analyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact.

• Manage training intake and prioritization processes; requests are evaluated against strategy, documented business needs, capacity, and expected outcomes.

• Coordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business review preparation.

• Support annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities.

• Document and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records.

Qualifications

• 6+ years experience

• Bachelor’s degree or equivalent experience

• Experience in training operations, learning operations, program operations, workforce development, business operations, or comparable function.

• Demonstrated experience managing complex calendars, logistics, resources, stakeholders, and competing priorities.

• Experience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms.

• Strong analytical skills with the ability to translate data into clear operational decisions and recommendations.

• Experience establishing processes, governance standards, service expectations, and operating procedures.

• Experience leading or developing an administrative, coordinator, operations, or project-support role.

• Strong project-management, communication, vendor-management, and cross-functional partnership skills.

• Advanced proficiency with Microsoft Excel, PowerPoint, Teams, Outlook, and related productivity and reporting tools.

Minimum Experience: 6+ years

Minimum Education: Bachelor’s Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]