National Service Operations Leader

Trane Technologies; Plymouth (MN); On-site; USD 133,000 - 169,000; Full time

Benefits offered by this job

Health insurance

401K match

Job summary

Trane Technologies, a world leader in climate solutions, seeks a Services Operations Leader to shape service strategy, standardize operating models, and drive profitable growth across a nationwide network of company-owned dealers. You will lead BOS design, performance analytics, and cross-functional collaboration for sustained improvements.

The role demands deep service-operations expertise, a commercial mindset, and ability to influence field teams while delivering results at scale.

Qualifications

• 10+ years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting.
• Experience in transportation, commercial vehicle, dealership, industrial service, heavy equipment, or similarly complex service environments strongly preferred.
• Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams.
• Demonstrated experience leading multi-site service organizations across geographically dispersed operations.
• Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results.
• Demonstrated success leading organizational change, overcoming barriers to execution, and driving adoption across field-based operations.

Responsibilities

• Define and lead the service operations strategy for Thermo King's company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.
• Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency, operating discipline, and business results across the national services organization.
• Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
• Establish and drive national operating standards, performance metrics, and management routines that improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
• Lead the identification, development, and deployment of best practices across branch locations with varying levels of operational maturity and consistency.
• Analyze service workflows, time and material activity, technician productivity, parts performance, and branch operating results to identify opportunities for growth, margin expansion, and improved execution.
• Build and sustain management reporting, operational dashboards, and information flows that enable strong performance management, decision-making, and organizational planning.
• Influence and align branch leaders, service managers, parts teams, technicians, and back-office teams around common operating standards, service expectations, and financial objectives.
• Lead the operational integration and standardization of acquired dealer locations into a consistent, scalable, company-owned dealer model.
• Serve as a key architect and leader in systems harmonization efforts, helping define future-state business processes, organizational design, data discipline, and system adoption across the services organization.
• Partner with leadership and cross-functional teams to remove barriers, resolve operational issues, and accelerate execution of strategic initiatives.
• Monitor business performance against financial and operational targets and provide clear recommendations to improve growth, profitability, productivity, and customer outcomes.
• Provide regular updates to leadership on services business performance, progress against strategic priorities, operational risks, and opportunities for improvement.
• Drive a culture of continuous improvement, accountability, and operational excellence across a geographically dispersed field organization.
• Travel regularly to branch locations across the United States to assess performance, coach local leaders, reinforce standards, and ensure consistent execution. Travel of 25-50% is expected.

Skills

Leadership

Strategic thinking

Financial acumen

Change management

Cross-functional collaboration

Operational excellence

Multi-site management

Education

Bachelor's degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or related field

Job description

Trane Technologies, a world leader in climate solutions, seeks a Services Operations Leader to shape service strategy, standardize operating models, and drive profitable growth across a nationwide network of company-owned dealers. You will lead BOS design, performance analytics, and cross-functional collaboration for sustained improvements.

The role demands deep service-operations expertise, a commercial mindset, and ability to influence field teams while delivering results at scale.