Strategic Service Operations Leader

Trane Technologies; Arden Hills (MN); On-site; USD 133,000 - 169,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies is seeking a Services Operations Leader for Thermo King's company-owned dealer network to shape service strategy and drive profitable growth across service and parts. You will define and lead the national operating model, deploy a scalable BOS, and establish standards and performance metrics.

You’ll work with area leaders and cross-functional partners to harmonize operations and deliver sustained improvement.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field.
• 10+ years leading service operations, including teams and back-office.
• Experience in transportation, commercial vehicle, dealership or similar complex service.
• Experience designing and deploying operating disciplines and performance standards.
• Proven ability to lead multi-site service organizations across dispersed operations.
• Accountability for revenue growth, profitability, and productivity.

Responsibilities

• Define and lead the service operations strategy for Thermo King's company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.
• Design, deploy, and continuously improve a scalable Business Operating System (BOS) to drive consistency, operating discipline, and business results across the national services organization.
• Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
• Establish and drive national operating standards, performance metrics, and management routines that improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
• Lead the identification, development, and deployment of best practices across branch locations with varying levels of operational maturity and consistency.
• Analyze service workflows, time and material activity, technician productivity, parts performance, and branch operating results to identify opportunities for growth, margin expansion, and improved execution.
• Build and sustain management reporting, operational dashboards, and information flows that enable strong performance management, decision-making, and organizational planning.
• Influence and align branch leaders, service managers, parts teams, technicians, and back-office teams around common operating standards, service expectations, and financial objectives.
• Lead the operational integration and standardization of acquired dealer locations into a consistent, scalable, company-owned dealer model.
• Serve as a key architect and leader in systems harmonization efforts, helping define future-state business processes, organizational design, data discipline, and system adoption across the services organization.
• Partner with leadership and cross-functional teams to remove barriers, resolve operational issues, and accelerate execution of strategic initiatives.
• Monitor business performance against financial and operational targets and provide clear recommendations to improve growth, profitability, productivity, and customer outcomes.
• Provide regular updates to leadership on services business performance, progress against strategic priorities, operational risks, and opportunities for improvement.
• Drive a culture of continuous improvement, accountability, and operational excellence across a geographically dispersed field organization.
• Travel regularly to branch locations across the United States to assess performance, coach local leaders, reinforce standards, and ensure consistent execution. Travel of 25-50% is expected.

Skills

Leadership experience

Service operations

Multi-site management

Financial accountability

Change management

Education

Bachelor's degree

Job description

Trane Technologies is seeking a Services Operations Leader for Thermo King's company-owned dealer network to shape service strategy and drive profitable growth across service and parts. You will define and lead the national operating model, deploy a scalable BOS, and establish standards and performance metrics.

You’ll work with area leaders and cross-functional partners to harmonize operations and deliver sustained improvement.