National Service Operations Leader

Trane Supply; Davidson (NC); Hybrid; USD 133,000 - 169,000; Full time

Job summary

Thermo King seeks a Services Operations Leader to define the national service operating model, standardize execution, and drive profitable growth across a nationwide network. You will build a scalable BOS, establish enterprise standards, and lead improvement initiatives across branches, with travel to sites across the United States.

You will partner with area leaders and cross-functional teams to remove barriers, improve productivity, and accelerate strategic initiatives, while maintaining

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or related field.
• Minimum of 10 years of progressive leadership experience in service operations including teams, technicians, and back-office.
• Experience in transportation, commercial vehicle, dealership, industrial service, or similar complex service environments preferred.
• Experience designing and deploying best practices, operating disciplines, and performance standards across diverse teams.
• Demonstrated success leading multi-site service organizations and driving financial performance.

Responsibilities

• Define and lead the service operations strategy for Thermo King’s company-owned dealer network, focusing on standardization, operating performance, and profitable service growth across service and parts.
• Design, deploy, and continuously improve a scalable BOS to drive consistency, discipline, and results across the national services organization.
• Lead enterprise-wide service operations, parts, and process design with clear standards and metrics to boost productivity, cycle times, and customer satisfaction.
• Drive best practices, performance standards, and reporting to align branch leaders, service managers, and back-office teams.
• Oversee integration of acquired dealer locations into a unified company-owned model and harmonize system adoption across services.
• Travel 25-50% to branch locations to coach leaders, reinforce standards, and ensure consistent execution.

Skills

Leadership experience

Service operations

Multi-site leadership

Financial accountability

Change management

Education

Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management

Job description

Thermo King seeks a Services Operations Leader to define the national service operating model, standardize execution, and drive profitable growth across a nationwide network. You will build a scalable BOS, establish enterprise standards, and lead improvement initiatives across branches, with travel to sites across the United States.

You will partner with area leaders and cross-functional teams to remove barriers, improve productivity, and accelerate strategic initiatives, while maintaining