National Service Operations Leader

Marmon Holdings; Brooklyn Park (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

Marmon Foodservice Technologies, Inc. is seeking a Manager of National Services to lead our national service operations, including dispatch, warranty, claims, and readiness functions.

You will drive disciplined execution, set performance standards, and ensure readiness for product launches in collaboration with cross-functional partners. In this role you will coach and develop the National Service team, establish clear decision rights, monitor service quality and cost-to-serve, and escalate

Qualifications

• Experience leading national service operations.
• Strong governance over dispatch and warranty processes.
• Leadership of field-service teams and readiness for launches.

Responsibilities

• Lead National Service operations across dispatch, warranty, claims, and readiness functions.
• Set priorities, standards, and accountability; ensure service requests are executed efficiently.
• Govern dispatch and warranty practices; monitor trends and drive improvements in field execution.
• Establish and maintain service-readiness framework for new product introductions; escalate material risks.

Skills

National Service ops

Dispatch management

Warranty governance

Field service

Team leadership

Readiness governance

Job description

Marmon Foodservice Technologies, Inc. is seeking a Manager of National Services to lead our national service operations, including dispatch, warranty, claims, and readiness functions.

You will drive disciplined execution, set performance standards, and ensure readiness for product launches in collaboration with cross-functional partners. In this role you will coach and develop the National Service team, establish clear decision rights, monitor service quality and cost-to-serve, and escalate