Field Service Network Leader

Marmon Foodservice Technologies, Inc.; Brooklyn Park (MN); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Rx

Health Advocate

Tax-advantaged spending

Wellness programs

Generous PTO

Life insurance

401(k) with company match

Job summary

Marmon Foodservice Technologies, Inc. is seeking an ASA Manager to govern field service execution through a network of certified service partners. This role focuses on first-time fix quality, warranty alignment, and cost discipline across the Aftermarket Service Delivery Model.

You will enforce certification, standardize processes, and collaborate with Support, Training, Warranty, and Engineering to drive continuous improvements in diagnostics and field execution.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 7+ years of experience in field service, aftermarket operations, or service delivery leadership.
• Experience managing third-party service networks or authorized service providers.
• Strong understanding of field service operations and dispatch models, warranty processes and cost management.
• Proven experience improving service quality, first-time fix, and operational efficiency.

Responsibilities

• Own the ASA certification standards and enforcement within the field service network.
• Lead ASA performance management, remediation, and decertification decisions.
• Define deployment rules and governance for ASA execution and certification.
• Drive audits, field visits, and relationship-building with ASA partners.
• Ensure alignment between field execution, warranty, diagnostics, and service standards.
• Develop and manage ASA scorecards and accountability mechanisms.

Skills

Field service governance

Operations leadership

Data-driven decisions

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Business/Engineering/Operations

Tools

Third-party networks management

Warranty tracking systems

Job description

Marmon Foodservice Technologies, Inc. is seeking an ASA Manager to govern field service execution through a network of certified service partners. This role focuses on first-time fix quality, warranty alignment, and cost discipline across the Aftermarket Service Delivery Model.

You will enforce certification, standardize processes, and collaborate with Support, Training, Warranty, and Engineering to drive continuous improvements in diagnostics and field execution.