Manager of National Services

Marmon Holdings; Brooklyn Park (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

Marmon Foodservice Technologies, Inc. is seeking a Manager of National Services to lead our national service operations, including dispatch, warranty, claims, and readiness functions.

You will drive disciplined execution, set performance standards, and ensure readiness for product launches in collaboration with cross-functional partners. In this role you will coach and develop the National Service team, establish clear decision rights, monitor service quality and cost-to-serve, and escalate

Qualifications

• Experience leading national service operations.
• Strong governance over dispatch and warranty processes.
• Leadership of field-service teams and readiness for launches.

Responsibilities

• Lead National Service operations across dispatch, warranty, claims, and readiness functions.
• Set priorities, standards, and accountability; ensure service requests are executed efficiently.
• Govern dispatch and warranty practices; monitor trends and drive improvements in field execution.
• Establish and maintain service-readiness framework for new product introductions; escalate material risks.

Skills

National Service ops

Dispatch management

Warranty governance

Field service

Team leadership

Readiness governance

Job description

Marmon Foodservice Technologies, Inc.

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands.

We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.

The Manager of National Services ensures National Service operations and Aftermarket readiness capabilities function as one disciplined, scalable system. The role creates value by strengthening dispatch and warranty governance, improving field-service execution, developing team capability, and establishing the standards and oversight required to support successful product introductions.

Through strong operational leadership, clear decision rights, and cross-functional coordination, this role improves service quality and cost performance while ensuring readiness risks are visible, owned, and addressed at the appropriate level.

Role Summary

The Manager of National Services is responsible for leading National Service operations and providing leadership and governance across service-readiness capabilities. The role is accountable for the performance, effectiveness, and continuous improvement of dispatch, warranty, claims, and readiness functions, ensuring service operations are disciplined, scalable, and aligned with customer and business needs.

This role establishes operating standards, performance expectations, and readiness governance while leading and developing the team responsible for day-to-day National Service execution and new product service readiness. The Manager ensures clear accountability across functions, monitors operational and readiness performance, removes systemic barriers, and escalates material risks that could impact service execution, product launches, customer experience, or cost-to-serve.

Working cross-functionally with Product, Engineering, Technical Training, Customer Support, and Field Service, the Manager ensures that National Service and Aftermarket Readiness operate as an integrated capability while maintaining clear functional ownership and decision rights.

Key Responsibilities

1. National Service Operations Leadership
   • Lead National Service operations across dispatch, warranty, claims, and service-readiness functions.
   • Establish clear priorities, operating expectations, performance standards, and accountability across the team.
   • Ensure consistent, efficient execution of service requests, warranty processes, and field-service coordination.
   • Maintain visibility to operational performance, capacity, service quality, and cost-to-serve.
   • Address systemic performance gaps and ensure corrective actions are implemented and sustained.
2. Dispatch, Warranty & Field Execution Governance
   • Establish governance and performance expectations for dispatch and warranty operations.
   • Ensure dispatch practices reinforce diagnostic validation, customer need, and appropriate cost-to-serve.
   • Ensure consistent application of warranty policies, approval practices, and escalation processes.
   • Monitor trends in dispatch accuracy, repeat service activity, warranty performance, and service outcomes.
   • Drive improvements that strengthen field execution and reduce avoidable service demand.
3. Aftermarket Readiness Governance
   • Establish and maintain the overall service-readiness framework for new product introductions.
   • Provide leadership and oversight to NPD Readiness Leads while maintaining clear product-level ownership within those roles.
   • Ensure readiness standards address diagnostics, documentation, training alignment, field capability, and support preparedness.
   • Review readiness status, material risks, and organizational dependencies across upcoming product launches.
   • Escalate significant readiness risks and organizational barriers requiring broader leadership action.
   • Ensure lessons learned from launches are incorporated into future readiness standards and processes.
4. Team Leadership & Capability Development
   • Lead, coach, and develop the National Service and readiness organization.
   • Establish clear role expectations, decision rights, and accountability across National Service and readiness functions.
   • Assess capability and resource needs against evolving business requirements.
   • Build organizational capability through performance management, develo