Customer Operations Lead: Drive End-to-End Service Excellence

Marmon Foodservice Technologies, Inc.; Brooklyn Park (MN); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Drug Coverage

Health Advocate

Flexible Spending Accounts

Paid Time Off

Life Insurance

401k Match

Job summary

Marmon Foodservice Technologies, Inc. is seeking a Customer Operations Lead to own the end-to-end service experience for assigned customers. You will coordinate with Sales, Support, Training, Engineering, and Field teams to translate customer context into actionable service improvements.

Ideal candidates have 5–8+ years in customer operations, with strong diagnostic and cross-functional collaboration skills, supporting strategic customers and ensuring uptime and satisfaction.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 5–8+ years of experience in customer operations, technical support, or service delivery roles.
• Experience working with complex customer accounts and cross-functional teams.

Responsibilities

• Own end-to-end service experience for assigned customers.
• Coordinate with Sales, Support, Training, Engineering, and Field execution.

Skills

Customer operations

Cross-functional leadership

Diagnostic troubleshooting

Relationship management

Education

Bachelor’s degree in Business/Operations/Engineering

Job description

Marmon Foodservice Technologies, Inc. is seeking a Customer Operations Lead to own the end-to-end service experience for assigned customers. You will coordinate with Sales, Support, Training, Engineering, and Field teams to translate customer context into actionable service improvements.

Ideal candidates have 5–8+ years in customer operations, with strong diagnostic and cross-functional collaboration skills, supporting strategic customers and ensuring uptime and satisfaction.