National Service Dispatch Coordinator

Sales Xceleration Recruiting; Elmhurst (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

3 weeks PTO

12 paid holidays

Annual holiday bonus

Full health and retirement benefits

Overtime potential

Job summary

Sales Xceleration Recruiting in Elmhurst, IL is seeking a detail-oriented Scheduling & Customer Service Coordinator to oversee weekly dispatch for field technicians serving nationwide clients.

You will capture complete customer job information, verify PO details, issue job orders, and coordinate with the help desk and service managers to escalate issues when needed. Strong logistics and communication skills are essential.

Qualifications

• Minimum of 3 years in a customer service or high-volume administrative role.
• Strong ability to coordinate schedules, manage complex logistics, and balance technician availability against client timelines.
• Excellent verbal and written communication skills over phone and email, with a calm, professional approach under pressure.
• Associate degree in business/related field OR equivalent practical experience.

Responsibilities

• Manage and optimize the weekly dispatch and service schedule for field technicians traveling nationwide to client facilities.
• Capture complete customer job information, verify purchase orders, and issue detailed job orders to technicians prior to site visits.
• Manage inbound service calls, coordinating closely with the help desk and service managers to escalate and assign field service technicians when necessary.
• Conduct pre-visit confirmations with clients at least one week in advance and follow up post-service to ensure customer satisfaction.
• Maintain data integrity within the internal CRM and accounting tools, while coordinating with cross-functional teams like Finance and Operations.
• Co-lead bi-weekly scheduling alignment calls with project managers, service managers, and the Director of Customer Service.

Skills

Customer service

Scheduling coordination

Logistics management

Communication

Data entry

Education

Associate degree in business/related field

Tools

CRM software

Job description

Sales Xceleration Recruiting in Elmhurst, IL is seeking a detail-oriented Scheduling & Customer Service Coordinator to oversee weekly dispatch for field technicians serving nationwide clients.

You will capture complete customer job information, verify PO details, issue job orders, and coordinate with the help desk and service managers to escalate issues when needed. Strong logistics and communication skills are essential.