Field Service Scheduler & Dispatch Coordinator

Nelbud Services Group, Inc.; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Generous paid time off and holidays

Ongoing training and development

Pay On Demand benefit

Career growth opportunities

Job summary

Nelbud is seeking a detail-oriented Field Service Coordinator in Columbus, OH to manage technician scheduling and daily service operations across the region. You will be the key link between customers, field techs, and operations, ensuring accurate records and efficient service flow.

The role emphasizes organization, problem-solving, and ownership of scheduling tasks, with in-office work and growth opportunities within a field service environment.

Qualifications

• High school diploma or GED.
• Six months of related experience or training preferred; equivalent combinations of education and experience considered.
• Strong organizational skills and excellent attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize deadlines, and adapt to changing schedules.
• Comfortable using computers, scheduling systems, and business software.
• Ability to learn new technology and internal processes.
• Experience in field service dispatch or scheduling in HVAC, plumbing, electrical, facilities maintenance, or similar industries is preferred.

Responsibilities

• Coordinate technician schedules, service appointments, and recurring maintenance across multiple locations.
• Confirm service appointments and communicate scheduling changes with customers and field teams.
• Manage incoming calls, respond to customer inquiries, and help resolve service-related concerns.
• Maintain accurate customer records, service frequencies, and scheduling information in company systems.
• Review technician service notes and documentation for accuracy and completeness.
• Process completed service jobs for invoicing and follow up on outstanding service items.
• Monitor daily service activity, identify scheduling conflicts, and prioritize urgent requests.
• Prepare scheduling updates, service reports, and operational documentation.
• Collaborate with field technicians and internal teams to keep service operations running efficiently.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Multitasking

Scheduling systems

Learning new technology

Education

High school diploma or GED

Six months related experience or training

Job description

Nelbud is seeking a detail-oriented Field Service Coordinator in Columbus, OH to manage technician scheduling and daily service operations across the region. You will be the key link between customers, field techs, and operations, ensuring accurate records and efficient service flow.

The role emphasizes organization, problem-solving, and ownership of scheduling tasks, with in-office work and growth opportunities within a field service environment.