Commercial Service Dispatch & Customer Care Lead

CMG Services LLC; Houston (TX); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

CMG Services LLC in Houston, TX is seeking a Commercial Service Coordinator to be the central hub for service operations, coordinating daily scheduling with field technicians, maintaining clear customer communication, and supporting the General Manager, Superintendent, and vendors.

This role manages CRM data, processes work orders and purchase requests, generates weekly performance reports, and ensures timely updates to customers and internal teams.

Competenze

• High school diploma or GED required; associate degree preferred.
• Minimum 3 years administrative or service coordination experience.
• Experience with dispatching and scheduling field personnel preferred.
• Experience working with CRM or service management software.
• Strong organizational and communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently while collaborating across departments.
• Strong problem-solving and detail-oriented mindset.
• Customer service oriented with professional communication.

Mansioni

• Coordinate daily service scheduling and dispatch of field technicians.
• Monitor dispatch board and prioritize emergency service requests.
• Maintain service tickets within the CRM with accurate notes.
• Upload purchase orders and supporting documentation into CRM.
• Create new customer accounts, properties, contacts, and job folders.
• Maintain customer records, service history, and asset information.
• Support CRM administration and troubleshoot issues as needed.
• Generate weekly operational reports and performance metrics.
• Coordinate travel and logistics for employees and large projects.

Conoscenze

Organization

Multitasking

Customer service

Communication

Prioritization

Attention to detail

MS Office Suite

CRM/ERP software

Team collaboration

Problem solving

Formazione

High School Diploma or GED

Associate’s degree or related coursework preferred

Strumenti

CRM software

Dispatch software

ERP software

Microsoft Office

Descrizione del lavoro

CMG Services LLC in Houston, TX is seeking a Commercial Service Coordinator to be the central hub for service operations, coordinating daily scheduling with field technicians, maintaining clear customer communication, and supporting the General Manager, Superintendent, and vendors.

This role manages CRM data, processes work orders and purchase requests, generates weekly performance reports, and ensures timely updates to customers and internal teams.