Service Operations Coordinator — Customer & Field Support

CM3 Building Solutions, Inc.; Washington (Washington County); On-site; USD 25,000 - 39,000; Full time

Job summary

CM3 Building Solutions, Inc. is seeking a proactive Service Coordinator to support the Service Manager in daily operations, scheduling, and customer communication.

This role handles incoming calls, creates work orders, and coordinates field technicians using ServiceTrade, ensuring timely and accurate documentation. The successful candidate will be detail-oriented, excel at multi-tasking, and capable of working independently as well as with a team.

Qualifications

• High School Diploma or GED equivalent.
• Strong working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to learn new computer programs for Service Management Accounting.
• Strong customer service skills.
• Good communication skills.
• Phone skills; articulate and clear when speaking on the phone.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming service calls with continuous team phone coverage between 7am-5pm and after hours on-call on a rotating basis.
• Outbound calls to service customers informing them of scheduled inspections and any changes to the schedule if necessary
• Create, process and send authorization to perform service work requests
• Complete and issue work orders to field technicians throughout the work day as required using ServiceTrade software
• Retrieve, review and process completed work orders
• Follow up with field personnel to ensure work orders are properly completed and submitted timely to company standards.
• Processing work orders completed by the field and preparing them for final invoicing by the service invoicing specialist.
• Filing
• Time sheet and job hours coordination/administration, and verification up to the Assistant Manager and/or the Director of Service Operations for weekly submittal to payroll utilizing our service timecard software.
• Assistance with contract yearly renewals and notification direct to customer, including updating of maintenance recurring service’s, contact information and general information updating in ServiceTrade.
• Provide customer service with both internal and external teams
• Other duties as required by the Assistant Service Manager, and/or Director of Service Operations

Skills

Microsoft Excel

Detail Oriented

Multitasking

Prioritization

Organizational Skills

Customer Service

Communication Skills

Phone Skills

Independent Worker

Team Player

Education

High School Diploma or GED

Tools

ServiceTrade

Job description

CM3 Building Solutions, Inc. is seeking a proactive Service Coordinator to support the Service Manager in daily operations, scheduling, and customer communication.

This role handles incoming calls, creates work orders, and coordinates field technicians using ServiceTrade, ensuring timely and accurate documentation. The successful candidate will be detail-oriented, excel at multi-tasking, and capable of working independently as well as with a team.