National Client Success Manager (Remote-US)

Nextech; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare technology is seeking a passionate National Client Success Manager to foster deep relationships with top national accounts. This role emphasizes collaboration and negotiation to ensure client satisfaction and loyalty. You will drive engagement, articulate how solutions support strategic goals, and mentor junior team members. With a commitment to employee well-being, this company offers competitive pay, generous bonuses, and a comprehensive benefits package, including flexible time off and wellness programs. If you thrive in a dynamic environment and are dedicated to delivering exceptional client experiences, this opportunity is for you.

Benefits

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off

10 paid holidays + 1 floating holiday

Volunteer Time Off

Medical, Dental, and Vision plans

Health Savings Account with employer match

100% Company-Paid Parental leave

Wellness Program

Corporate Discounts on Retail, Travel, and Entertainment

Qualifications

• 3-5+ years of client success/account management experience.
• Exceptional written and verbal communication skills.
• Ability to work effectively with all levels of the organization.

Responsibilities

• Own overall relationship with multiple accounts and meet client expectations.
• Provide proactive client engagement and maintain client renewal rates.
• Mentor Associate Client Success Managers and identify at-risk clients.

Skills

Client Success Management

Relationship Building

Customer Service Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree in a related field

Tools

Salesforce

Job description

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [e-mail].

Job Summary:

The NationalClient Success Manager serves as the primary relationship manager between our top National accounts and our internal stakeholders. This role is focused on client loyalty and long-term relationship building. There is a high degree of collaboration and negotiation required among internal departments to build and maintain a successful relationship among top accounts.

We are looking for a Senior CSM who is passionate about delivering value to accounts. You’ll be building deep relationships while driving engagement and realization of value with our platform. You must be goal oriented, proactive, and focused on having a strong understanding of our customers business objectives and the ability to identify and articulate how our solution(s) support achievement of their strategic goals

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

Essential Functions

• Own overall relationship with multiple accounts, working to consistently meet or exceed client expectations
• Maintain knowledge of industry trends and technology developments
• Collaborate and Review client request with technical support and product management teams and take action as necessary
• Become the account customer advocate and trusted advisor for all their data and metric goals
• Serve as primary contact for assigned top accounts on any/all matters
• Provide proactive client engagement on a quarterly basis at minimum to ensure an exceptional customer experience. Proactive outreach should include presentation of customer specific KPIs, product or service recommendations that might optimize experience, and updates on product performance and updates as applicable via a QBR.
• Maintain client renewal rate at or above company required goals in designated territory. Address exit strategies as needed and update Salesforce records to include attrition details accurately.
• Mentor and teach Associate Client Success Managers and Client Success Managers to help develop and model mastery of the client success function
• Follow up on any client success / account management issues that are routed through marketing leads to ensure customer satisfaction
• Identify and escalate (to inside sales representative) sales opportunities from within the existing customer base as assigned, maintaining a continuous focus on growth and expansion within existing clients
• Attend EDGE User Conference and or Trade shows to represent the company and strengthen relationships with existing client base
• Monitor and update account information to ensure accuracy on a real-time basis
• Build and maintain a referenceable customer base for assigned territory by facilitating on-site visits with existing customers, collaborate with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of “client touches”.
• Participate in kick off calls to successfully transition account ownership post-sale/implementation
• Identify at-risk clients and orchestrates Improvement Plans as necessary by collaboration with the appropriate internal constituents
• Continually contact clients no longer on active support
• Minimize deactivation of modules by proactively conducting demonstrations to review unused or underutilized modules

Minimum Requirements

• Bachelor’s Degree in a related field or equivalent work experience
• 3-5+ years of client success / account management experience
• Excellent customer service skills Experience working with business stakeholders in related industries, including executive C-Suite
• Assertive with a demonstrated ability to cultivate strong relationships and influence behavior
• Exceptional written and verbal communication skills
• Demonstrated ability to problem solve; strong judgment and interpersonal skills.
• Ability to work effectively with all levels of the organization.

Preferred Qualifications

• Client success or account management, preferably in SaaS, healthcare technology, or a customer-facing role.
• Understanding of business strategy and ability to align client interactions with broader company goals.
• Proficiency in CRM tools such as Salesforce.

Working Environments/Physical Demand

• Remote
• Frequent use of computers and software tools for communication, documentation, and reporting.
• Occasional travel required for client meetings, industry events or training sessions - not to exceed 15%

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off:take time off when you need itwithout worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice ofMedical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options