Senior Customer Success Manager - (Remote - US)

Freddie Mac; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

An innovative talent matching platform is seeking a Senior Customer Success Manager to enhance client relationships and drive success for enterprise clients. In this strategic role, you will manage a portfolio, ensuring satisfaction and retention while leveraging your analytical and project management skills. This position offers a unique opportunity to work in a dynamic environment, collaborating with cross-functional teams to deliver exceptional value to clients. If you are passionate about client success and thrive in fast-paced settings, this role is perfect for you.

Benefits

4-day workweek

Unlimited vacation

Annual bonus or commissions

Stock options

401(k) match

Paid parental leave

On-demand therapy access

Dedicated learning budget

Comprehensive health insurance

Regular company events

Qualifications

• 5+ years in customer success or account management with enterprise clients.
• Proven success in managing complex projects and account growth.

Responsibilities

• Manage customer lifecycle ensuring adoption and retention.
• Lead onboarding initiatives and address escalations quickly.

Skills

Customer Success Management

Project Management

Analytical Thinking

Communication Skills

Presentation Skills

Education

Bachelor's Degree

Tools

Salesforce

JIRA

Excel

G-Suite

Looker

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in the United States.

As a Senior Customer Success Manager, you'll be responsible for managing and expanding a portfolio of enterprise clients. This strategic role involves working cross-functionally to ensure your customers see continued success and value from the platform. You'll take full ownership of client relationships, drive renewals and upsell opportunities, and align solutions with each customer's business objectives. Your ability to combine analytical thinking, project management, and client engagement will be crucial in ensuring high satisfaction and long-term partnerships. This is an excellent opportunity for someone passionate about client success in fast-paced SaaS or e-commerce environments.

Accountabilities:

• Manage the customer lifecycle, ensuring adoption, satisfaction, and retention across your client portfolio
• Lead onboarding and deployment initiatives, coordinating with internal and external stakeholders
• Own the commercial aspects of client relationships, including contract renewals and expansion opportunities
• Build strong executive-level relationships with clients through regular strategic reviews and data-driven insights
• Address escalations quickly by partnering with cross-functional teams to resolve issues
• Serve as a trusted advisor on platform best practices to drive client success and performance
• Partner with Marketing to turn successful clients into brand advocates

Requirements

• 5+ years of experience in customer success or account management, preferably with enterprise clients
• Proven success managing complex projects and achieving account growth targets
• Strong communication and presentation skills, including experience with executive-level engagement
• Proficiency in Salesforce, JIRA, Excel, G-Suite; familiarity with BI tools like Looker is a plus
• Analytical mindset with the ability to develop and track success metrics and action plans
• Background in e-commerce, payments, fraud prevention, or data science is a strong advantage
• Willingness to work flexible hours occasionally, including Fridays, to support a 4-day workweek model
• Ability to travel as needed to support client relationships

Benefits

• 4-day workweek
• Discretionary Time Off Policy (unlimited vacation)
• Annual bonus or commissions
• Stock options and 401(k) match
• Paid parental leave (12 weeks)
• Access to on-demand therapy for employees and dependents
• Dedicated learning budget via Learnerbly
• Comprehensive health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Life, short-term, and long-term disability insurance
• Regular company events and branded swag

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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