Salesforce Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Salesforce Customer Success Manager to enhance client relationships and drive business value through effective Salesforce solutions. In this remote role, you'll leverage your technical expertise and project management skills to guide clients in maximizing their Salesforce investments. You'll lead business process workshops, configure the Salesforce platform, and ensure successful data migrations. This position offers a collaborative environment with flexible hours and opportunities for professional growth, making it an exciting opportunity for those passionate about technology and client success.

Benefits

Competitive salary and bonuses

Flexible hours

Comprehensive health insurance

Retirement plans

Ongoing professional development

Collaborative environment

Opportunity to work with industry leaders

Qualifications

• 4+ years of experience in Salesforce solutions analysis and configuration.
• Expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.

Responsibilities

• Provide post-implementation support and maximize Salesforce investment.
• Lead workshops to analyze client requirements and define release roadmaps.

Skills

Salesforce Solutions Analysis

Project Management

Analytical Thinking

Technical Expertise

Agile Methodologies

Education

Salesforce Administrator Certification

Marketing Cloud Consultant Certification

CPQ Specialist Certification

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Marketing Cloud

Salesforce Experience Cloud

Job description

Salesforce Customer Success Manager - (Remote - US)

Join to apply for the Salesforce Customer Success Manager - (Remote - US) role at Jobgether.

Jobgether offers all remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. Say goodbye to guesswork, application black holes, or recruiter ghosting in your job search.

We are seeking a Salesforce Customer Success Manager for a remote position within the United States.

As a Salesforce Customer Success Manager, your responsibilities include providing post-implementation support, helping clients maximize their Salesforce investment, developing and delivering Salesforce roadmaps that drive business value, and fostering strong, long-term relationships. The role requires technical expertise, analytical thinking, and project management skills to configure and optimize the Salesforce platform. You will serve as a trusted advisor, guiding clients through best practices to achieve their business objectives.

Accountabilities

• Lead business process review workshops and analyze client requirements.
• Define and document release roadmaps tied to business value and user stories.
• Configure the Salesforce platform following best practices for optimal performance.
• Manage data migration from legacy systems using Salesforce tools.
• Oversee User Acceptance Testing, including strategy, implementation, and reporting.
• Develop and deliver end-user training programs to support adoption.
• Collaborate with Solution and Technical Architects and development teams to implement solutions.
• Facilitate business discussions, resolve conflicts, and guide change management.
• Maintain trusted advisor relationships with key client stakeholders for ongoing success.

Requirements

• 4+ years of experience in analysis, design, and configuration of Salesforce solutions.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Strong understanding of Salesforce security, permissions, data migration, and data modeling.
• Experience with Agile methodologies, including backlog management and sprint planning.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.

Preferred Certifications

• Salesforce Administrator (Required)
• Marketing Cloud Consultant (Preferred)
• CPQ Specialist (Preferred)
• Salesforce Advanced Administrator (Optional)
• Salesforce Platform App Builder (Optional)
• Salesforce Sales Cloud Consultant (Preferred)
• Salesforce Service Cloud Consultant (Preferred)

Benefits

• Competitive salary and bonuses
• Flexible hours and remote work opportunities
• Comprehensive health insurance and retirement plans
• Ongoing professional development and mentorship
• Collaborative environment fostering innovation and growth
• Opportunity to work with industry leaders and cutting-edge technologies

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other