Associate Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

An innovative talent matching platform is seeking a proactive Associate Customer Success Manager to enhance customer satisfaction and retention. In this remote role, you will guide users through onboarding and provide insights to optimize their use of a powerful supply chain intelligence platform. Your expertise in customer success, combined with strong problem-solving skills, will be essential in helping clients achieve their goals. Join a supportive and inclusive work culture that values diversity and offers comprehensive benefits, including medical coverage and a 401(k) plan with company match.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible spending accounts

Company-paid life insurance

401(k) with company match

Thorough onboarding and training programs

Personal Responsibility Paid Time Off

Qualifications

• 2+ years in customer success, ideally in SaaS or supply chain.
• Strong communication and problem-solving skills required.

Responsibilities

• Guide customers to maximize platform usage and satisfaction.
• Deliver training and respond to support requests promptly.

Skills

Customer Success Management

Problem-solving

Communication Skills

Microsoft Office Suite

Data Analysis

Education

Bachelor's Degree

Tools

Supply Chain Intelligence Platforms

Job description

Associate Customer Success Manager - (Remote - US)

Associate Customer Success Manager - (Remote - US)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for an Associate Customer Success Manager in the United States.

As an Associate Customer Success Manager, you will play a key role in helping customers maximize the value of a powerful supply chain intelligence platform. From onboarding to long-term optimization, you will guide users through training, troubleshoot issues, and provide data-driven insights that improve their operational performance. You'll be a trusted partner throughout the customer journey, working cross-functionally to enhance user satisfaction and retention. This is a remote-based role with minimal travel, ideal for someone who is proactive, tech-savvy, and committed to customer success.

Accountabilities:

• Act as a trusted advisor, helping customers adopt best practices and maximize platform usage
• Deliver training sessions and resources to improve customer proficiency
• Monitor and respond to support requests, ensuring timely resolutions
• Analyze customer data and usage trends to identify areas for improvement
• Maintain clear and helpful documentation in a knowledge base
• Collaborate with internal teams including Product, Implementation, and Account Management
  
  
  

Requirements

• At least 2 years of experience in customer success, preferably in a SaaS or supply chain environment
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills, with the ability to simplify complex topics
• Proficient with Microsoft Office Suite, especially Excel
• Quick to learn new technology platforms and tools
• Customer-first mindset with a proactive, detail-oriented approach
• Must be based in the United States; sponsorship is not available for this role
  
  
  

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible spending accounts for healthcare and dependent care
• Company-paid life insurance and voluntary supplemental plans
• 401(k) with company match
• Thorough onboarding, training, and development programs
• Personal Responsibility Paid Time Off policy (no accrual required)
• Inclusive and supportive work culture committed to diversity and equity
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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