Senior Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Unlimited virtual mental health visits

Flexible time off

14 paid holidays

Paid parental leave

401(k) plan with employer match

Company-paid life insurance

Pet insurance

Fully remote work setup

Job summary

An innovative firm is seeking a Senior Customer Success Manager to enhance customer relationships and drive satisfaction. This remote role focuses on strategic engagement with enterprise clients, ensuring they effectively adopt and utilize the platform. You'll leverage your analytical skills to inform decisions, deliver training, and advocate for customers internally. Join a mission-driven team that values proactive communication and problem-solving, while enjoying a competitive salary and comprehensive benefits. If you're passionate about customer success and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in customer success or account management.
• Strong analytical abilities to turn data insights into strategies.

Responsibilities

• Manage and grow a portfolio of high-impact customer accounts.
• Lead strategic engagements and build long-term partnerships.

Skills

Customer Success Management

Data Analysis

Communication Skills

Problem Solving

SaaS Platforms

Job description

Senior Customer Success Manager - (Remote - US)

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in the United States.

As a Senior Customer Success Manager, you will play a pivotal role in ensuring enterprise customers achieve their goals by successfully adopting and leveraging a mission-driven platform. This role blends strategic thinking with hands-on execution, focused on cultivating long-term relationships and promoting retention, renewals, and growth. You'll work closely with both internal teams and external stakeholders, acting as a trusted advisor and escalation point, while developing initiatives that drive usage, satisfaction, and overall impact. This is a remote position, ideally suited for a proactive professional with strong communication, data analysis, and problem-solving skills.

Accountabilities:

1. Manage and grow a portfolio of large, high-impact customer accounts across key regions
2. Lead strategic engagements and build long-term partnerships with internal teams and external stakeholders
3. Identify and pursue upsell and renewal opportunities while maximizing customer satisfaction
4. Create and implement success plans tailored to each customer's goals and outcomes
5. Analyze platform usage and performance metrics to drive data-informed decision making
6. Deliver client training sessions, ongoing support, and best practices for software adoption
7. Serve as a customer advocate internally, helping improve product offerings based on feedback
8. Collaborate with cross-functional teams to resolve critical issues and ensure retention

Requirements

• 5+ years of professional experience, with 3-5 years in customer success or account management
• Proven experience managing renewals, growth opportunities, and strategic partnerships
• Strong analytical abilities with experience turning data insights into actionable strategies
• Excellent communication skills across technical and non-technical audiences
• Experience leading training, support, and engagement initiatives for SaaS platforms
• Comfortable working in a fast-paced, mission-driven environment
• Ability to travel 5-10% as needed within the United States
• U.S. work authorization required

Benefits

• Competitive salary range: $90,000-$100,000 (commensurate with experience and location)
• Medical, dental, and vision insurance for you and eligible dependents
• Unlimited virtual mental health and acute care visits
• Wellness programs, including EAP access and a wellness app subscription
• Flexible time off, including mental health and volunteer days
• 14 paid, company-wide holidays
• Paid parental leave (inclusive of adoptive parents)
• Tax-advantaged HSA, FSA, and commuter benefit accounts
• 401(k) plan with employer match and immediate vesting
• Company-paid life and AD&D insurance, with additional optional coverage
• Disability and accident insurance
• Pet insurance
• Fully remote work setup with equipment provided

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations and Primary and Secondary Education

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