Senior Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join an innovative talent matching platform as a Senior Customer Success Manager. In this remote role, you'll manage and expand enterprise client portfolios, ensuring customer success through analytical thinking and project management. Collaborate cross-functionally to drive renewals and upsell opportunities while building executive relationships. Enjoy a 4-day workweek, unlimited time off, and comprehensive benefits in a supportive environment that values client success and employee well-being. This is a fantastic opportunity for those passionate about making a significant impact in a fast-paced SaaS or e-commerce setting.

Benefits

4-day workweek

Unlimited discretionary time off

Annual bonus or commissions

Stock options and 401(k) match

Paid parental leave (12 weeks)

Access to on-demand therapy

Learning budget via Learnerbly

Comprehensive health, dental, and vision insurance

FSA, life, short-term, and long-term disability insurance

Company events and branded swag

Qualifications

• 5+ years in customer success or account management with enterprise clients.
• Strong communication skills, including engagement with executives.

Responsibilities

• Manage customer lifecycle ensuring adoption, satisfaction, and retention.
• Build executive relationships through strategic reviews and insights.

Skills

Customer Success Management

Analytical Thinking

Project Management

Client Engagement

Communication Skills

Tools

Salesforce

JIRA

Excel

G-Suite

Looker

Job description

Senior Customer Success Manager - (Remote - US)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Senior Customer Success Manager in the United States.

As a Senior Customer Success Manager, you'll manage and expand a portfolio of enterprise clients. This strategic role involves working cross-functionally to ensure customer success and value realization from the platform. You will own client relationships, drive renewals and upsell opportunities, and align solutions with business objectives. Success in this role requires analytical thinking, project management, and client engagement skills, making it ideal for those passionate about client success in fast-paced SaaS or e-commerce environments.

Accountabilities:

1. Manage the customer lifecycle, ensuring adoption, satisfaction, and retention
2. Lead onboarding and deployment initiatives, coordinating with stakeholders
3. Own the commercial aspects, including renewals and expansion
4. Build executive relationships through strategic reviews and insights
5. Address escalations promptly with cross-functional teams
6. Serve as a trusted advisor on platform best practices
7. Partner with Marketing to turn successful clients into brand advocates

Requirements:

1. 5+ years in customer success or account management, preferably with enterprise clients
2. Proven success managing complex projects and achieving growth targets
3. Strong communication skills, including engagement with executives
4. Proficiency in Salesforce, JIRA, Excel, G-Suite; familiarity with BI tools like Looker is a plus
5. Analytical mindset with success metrics development experience
6. Background in e-commerce, payments, fraud prevention, or data science is advantageous
7. Willingness to work flexible hours occasionally, including Fridays
8. Ability to travel as needed

Benefits:

• 4-day workweek
• Unlimited discretionary time off
• Annual bonus or commissions
• Stock options and 401(k) match
• Paid parental leave (12 weeks)
• Access to on-demand therapy for employees and dependents
• Learning budget via Learnerbly
• Comprehensive health, dental, and vision insurance
• FSA, life, short-term, and long-term disability insurance
• Company events and branded swag

Hiring Process Disclaimer:

This role is posted on behalf of a partner company. Applications undergo an AI-powered 3-step screening, with the top 5 candidates selected based on detailed analysis of CV and LinkedIn profiles. Feedback is provided within 7 days for top candidates. Non-selected candidates may be considered for other opportunities.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Non-profit and Education