National Client Relations Manager - Law Firm

Justia, Inc.; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a National Client Relations Manager to lead operations across 9 locations with ~45 employees, delivering consistent, high-quality service. This hands-on role requires an operational mindset, a client-first approach, and the ability to guide teams across sites.

You will drive client satisfaction, manage KPIs, and partner with cross-functional leaders to meet strategic objectives.

Qualifications

• Bachelor's degree preferred.
• 5+ years in operations, client relations, or service leadership.
• Outsourcing or similar service experience required.
• Law firm experience strongly preferred.
• Experience leading multi-site teams.

Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence.
• Manage and develop a team of ~45 employees, driving performance and accountability.
• Build strong client relationships through proactive, high-touch service.
• Monitor KPIs and operational metrics to identify improvements and drive results.
• Implement process improvements to enhance efficiency and service delivery.
• Oversee projects, ensuring timelines, quality, and deliverables are met.
• Partner cross-functionally to support business objectives and client needs.
• Address operational challenges quickly with effective solutions.
• Support budgeting, planning, and reporting for leadership.

Skills

Leadership

Client relations

Operations management

Multi-site teams

Outsourcing experience

Law firm experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Ourmissionis to provide modernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

The National Client Relations Manager is a high-impact leadership role responsible for driving operational excellence and client satisfaction across a national portfolio. This individual will oversee 9 locations with a total headcount of approximately 45 employees, ensuring consistent, high-quality service delivery.

This is a hands-on role requiring a strong operational mindset, a client-first approach, and the ability to lead teams across multiple sites.

Compensation

Up to $120K annually

Key Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence
• Manage and develop a team of ~45 employees, driving performance and accountability
• Build strong client relationships through proactive, high-touch service
• Monitor KPIs and operational metrics to identify improvements and drive results
• Implement process improvements to enhance efficiency and service delivery
• Oversee projects, ensuring timelines, quality, and deliverables are met
• Partner cross-functionally to support business objectives and client needs
• Address operational challenges quickly with effective solutions
• Support budgeting, planning, and reporting for leadership

Travel Requirements

• Travel required across national locations
• Must be flexible for short-notice travel

Qualifications

• Bachelor's degree preferred
• 5+ years in operations, client relations, or service leadership
• Prior outsourcing or similar service-based experience required
• Law firm experience strongly preferred
• Experience leading multi-site teams

Skills

• Strong leadership and operational expertise
• Client-focused with excellent communication skills
• Highly organized with the ability to manage multiple priorities
• Analytical, solution-oriented, and adaptable
• Proficient in Microsoft Office and reporting tools

This role is ideal for a hands-on leader who can balance strategy and execution while delivering an elevated client experience across a national platform.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.