National Client Relations Manager - Law Firm

Opensity Solutions; New York (NY); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a National Client Relations Manager to drive operational excellence and client satisfaction across a national portfolio. You will oversee 9 locations with a total headcount of about 45 employees, leading teams and delivering high-touch service.

This role requires a hands-on leader with strong communication, a client-first mindset, and the ability to manage cross-functional collaboration while traveling across locations as needed.

Qualifications

• Bachelor’s degree preferred with 5+ years in operations, client relations, or service leadership.
• Prior outsourcing or similar service-based experience required.
• Law firm experience strongly preferred.
• Experience leading multi-site teams.
• Strong leadership and client-focused communication skills.

Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence.
• Manage and develop a team of ~45 employees, driving performance and accountability.
• Build strong client relationships through proactive, high-touch service.
• Monitor KPIs and operational metrics to identify improvements and drive results.
• Implement process improvements to enhance efficiency and service delivery.
• Oversee projects, ensuring timelines, quality, and deliverables are met.
• Partner cross-functionally to support business objectives and client needs.
• Address operational challenges quickly with effective solutions.
• Support budgeting, planning, and reporting for leadership.
• Travel across national locations as required.

Skills

Leadership

Client relations

Multi-site management

Communication skills

Analytical

Operational excellence

Education

Bachelor’s degree

Tools

Microsoft Office

Reporting tools

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

National Client Relations Manager

The National Client Relations Manager is a high-impact leadership role responsible for driving operational excellence and client satisfaction across a national portfolio. This individual will oversee 9 locations with a total headcount of approximately 45 employees, ensuring consistent, high-quality service delivery. This is a hands-on role requiring a strong operational mindset, a client-first approach, and the ability to lead teams across multiple sites.

Compensation

Up to $120K annually

Key Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence
• Manage and develop a team of ~45 employees, driving performance and accountability
• Build strong client relationships through proactive, high-touch service
• Monitor KPIs and operational metrics to identify improvements and drive results
• Implement process improvements to enhance efficiency and service delivery
• Oversee projects, ensuring timelines, quality, and deliverables are met
• Partner cross-functionally to support business objectives and client needs
• Address operational challenges quickly with effective solutions
• Support budgeting, planning, and reporting for leadership
• Travel Requirements Travel required across national locations Must be flexible for short-notice travel

Qualifications

• Bachelor’s degree preferred 5+ years in operations, client relations, or service leadership
• Prior outsourcing or similar service-based experience required
• Law firm experience strongly preferred
• Experience leading multi-site teams
• Skills Strong leadership and operational expertise Client-focused with excellent communication skills
• Highly organized with the ability to manage multiple priorities
• Analytical, solution-oriented, and adaptable
• Proficient in Microsoft Office and reporting tools

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Employment Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Culture

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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