National Client Account Lead - Senior Manager, Remote

Cigna Health and Life Insurance Company; Northern (KY); Remote; USD 112,000 - 186,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Client Account Support Senior Manager to lead a team of Implementation Managers, directing large-scale onboarding and renewal strategies for national clients. You will drive risk management, client outcomes, and collaboration across sales, operations, product, and service teams.

The role requires 5+ years in client implementation or related fields and 3+ years of people leadership, with strong executive-level communication and a focus on

Qualifications

• 5+ years of experience in client implementation, account management, project management, healthcare operations, or related client-facing environments.
• 3+ years of people leadership experience leading high-performing teams.
• Demonstrated ability to influence executive stakeholders, navigate ambiguity, and resolve escalated client issues.
• Bachelor's degree or equivalent related experience.

Responsibilities

• Shape and execute implementation strategies for complex National clients, ensuring successful outcomes and long-term retention.
• Lead a high-performing team of Implementation Managers and drive talent development.
• Drive operational excellence through resource planning, workload optimization, and cross-functional collaboration.
• Influence executive stakeholders and lead strategic discussions with clients, brokers, and internal teams.
• Lead workforce planning and align initiatives to strengthen implementation capabilities and client outcomes.

Skills

Client implementation

Account management

Project management

Healthcare operations

Executive stakeholder influence

Leadership and coaching

Analytical problem-solving

Executive communication

Workforce planning

Travel up to 25%

Education

Bachelor's degree or equivalent

PMP certification

Advanced degree

Job description

Cigna Health and Life Insurance Company is seeking a Client Account Support Senior Manager to lead a team of Implementation Managers, directing large-scale onboarding and renewal strategies for national clients. You will drive risk management, client outcomes, and collaboration across sales, operations, product, and service teams.

The role requires 5+ years in client implementation or related fields and 3+ years of people leadership, with strong executive-level communication and a focus on