National Claims Supervisor | Leadership & Operations

Markel; Tennessee; On-site; USD 60,000 - 90,000; Full time

Job summary

Markel is seeking a Claims Supervisor to lead a team handling processing and adjusting activities. You will supervise staff, ensure adherence to policies, and coordinate workflow while delivering excellent client service.

US work authorization is required. A P&C license and prior supervisory experience in claims are preferred, with a focus on accuracy, collaboration, and continuous improvement within a dynamic insurance environment.

Qualifications

• 2+ years supervisory/management experience
• P&C Adjuster License required within the first 90 days
• High School Diploma or equivalent
• Bachelor's degree preferred
• Subrogation experience preferred
• Auto claims adjusting preferred
• You must have ability to secure all required state licensing within the first 90 days of employment

Responsibilities

• Supervise daily activities of staff in claims processing
• Assist manager in planning, coordinating and distributing claims workflow
• Assist staff with interpreting account insurance coverage to settle claims
• Resolve escalated complaints and answer questions from clients regarding services
• Provide account analysis and audits
• Assist with establishing service benchmarks and reporting on performance measurements
• Assist in researching and recommending new processes for improving departmental procedures
• Assist manager in hiring, training, development and retention of staff
• Provide recommendations for projects including processes, account conversions and product development
• Provide internal training to internal customers on claims processes

Skills

Microsoft Office

Attention to detail

Multi-tasking

Verbal and written communication

Problem solving

Decision making

Staff supervision

Knowledge of claims adjusting

Customer service knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

P&C Adjuster License

Subrogation experience preferred

Auto claims adjusting preferred

Tools

Claims processing software

Collateral Protection Insurance knowledge

Policy forms awareness

Job description

Markel is seeking a Claims Supervisor to lead a team handling processing and adjusting activities. You will supervise staff, ensure adherence to policies, and coordinate workflow while delivering excellent client service.

US work authorization is required. A P&C license and prior supervisory experience in claims are preferred, with a focus on accuracy, collaboration, and continuous improvement within a dynamic insurance environment.