Senior Manager, Workers' Compensation Claims

Markel; Henderson (NV); On-site; USD 91,000 - 191,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel is seeking a seasoned Claims Manager to lead a team of examiners handling low to high complexity claims. The role focuses on directing assignments, coaching staff, and ensuring quality outcomes across the claims process.

Ideal candidates bring 10+ years in insurance, strong leadership, and a track record of process improvement. This is a US-based opportunity with potential travel and a competitive compensation package.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 10 years in the insurance industry with workers compensation focus.
• Experience managing people.
• Insurance designations a plus.
• Management training a plus.

Responsibilities

• Direct and monitor assignments of new loss activity.
• Review and approve correspondence and reports.
• Review and approve reserves and settlements beyond examiner’s authority.
• Make recommendations on reserve changes to directors or senior management.
• Participate in large loss reviews with UW, PL, Actuarial, executives.
• Ensure adherence to Fair Claims Practices and internal objectives.
• Assess examiner and team performance, provide feedback and training.
• Prepare and distribute reports from collected information.
• Assist in budgets and resource planning.
• Foster relationships with internal stakeholders and customers.
• Travel to other claim offices, mediations, trials, and conferences as required.

Skills

Strategic thinking

Excellent communication

Time management

Customer service

Microsoft Office

Team collaboration

Continuous improvement

Education

Bachelor’s degree or equivalent

Tools

Excel

Outlook

PowerPoint

Word

Job description

Markel is seeking a seasoned Claims Manager to lead a team of examiners handling low to high complexity claims. The role focuses on directing assignments, coaching staff, and ensuring quality outcomes across the claims process.

Ideal candidates bring 10+ years in insurance, strong leadership, and a track record of process improvement. This is a US-based opportunity with potential travel and a competitive compensation package.