National Automotive Service Training Lead

Napleton Nissan; Illinois; On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Salary range $120k–$200k

Medical, Dental, Vision, 401K

Accrued PTO

Employee discounts on products, услуги

Family Owned and Operated

Job summary

Ed Napleton Automotive Group is seeking an Automotive National Service Instructor to deliver training at Napleton’s Oakbrook Terrace corporate office and at dealerships. The role focuses on educating service Advisors and teams, implementing processes, and driving service department growth.

Compensation ranges from $120,000 to $200,000 based on experience, with medical/dental/vision, 401K, PTO, discounts, and a long-standing family-owned legacy. Occasional travel may be required.

Qualifications

• A minimum of 5+ years of experience in a dealership service role or dealership training vendor role.
• A genuine passion for an exceptional Customer Experience.
• Trainer experience with the ability to influence others is a plus.
• Ability to adapt and learn various computer applications including CDK, Google Docs and Excel.
• Excellent communication, organization, and follow-up skills.
• Ability to travel as needed.
• Valid Driver’s License.
• 18+ years of age.

Responsibilities

• Deliver engaging customer-experience focused training sessions on site at dealerships, in classroom and via Zoom.
• Influence and change behaviors by educating team members on best practices for delivering an exceptional customer experience, following Napleton’s processes, resulting in improved customer metrics and business results.
• Assist in developing training that is process oriented, customer focused and engaging.
• Keep accurate training records.

Skills

Customer service excellence

Training delivery

Communication skills

Tools

CDK

Google Docs

Excel

Job description

Ed Napleton Automotive Group is seeking an Automotive National Service Instructor to deliver training at Napleton’s Oakbrook Terrace corporate office and at dealerships. The role focuses on educating service Advisors and teams, implementing processes, and driving service department growth.

Compensation ranges from $120,000 to $200,000 based on experience, with medical/dental/vision, 401K, PTO, discounts, and a long-standing family-owned legacy. Occasional travel may be required.