National Automotive Service Training Leader

Napleton Corporate; Oakbrook Terrace (IL); Presencial; USD 120.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Compensation in the $120,000- $200,000

Medical, dental, vision, 401K, and add

Accrued PTO

Discounts on products, services, and

Family Owned and Operated – 90+ years

Descripción de la vacante

The Ed Napleton Automotive Group is seeking an Automotive National Service Instructor to lead training for Service Advisors and service teams from Napleton's Oakbrook Terrace corporate office. Responsibilities include delivering engaging training on-site, in classrooms, and via Zoom, while promoting Napleton processes and a customer-centric approach to improve service metrics and growth across dealerships.

You will collaborate with dealership leadership, track training results, and help

Formación

• Minimum 5+ years in dealership service or training with proven customer service results.
• Passion for delivering exceptional customer experience.
• Ability to influence others as a trainer.
• Strong communication, organization, and follow-up skills.
• Willingness to travel as needed.

Responsabilidades

• Deliver engaging training sessions on site at dealerships, in classroom, and via Zoom.
• Educate team members on best practices to improve customer experience and metrics.
• Develop process-oriented, customer-focused training materials.
• Maintain accurate training records.

Conocimientos

Customer experience focus

Training delivery

Public speaking

Influence others

Travel flexibility

Herramientas

CDK

Google Docs

Excel

Descripción del empleo

The Ed Napleton Automotive Group is seeking an Automotive National Service Instructor to lead training for Service Advisors and service teams from Napleton's Oakbrook Terrace corporate office. Responsibilities include delivering engaging training on-site, in classrooms, and via Zoom, while promoting Napleton processes and a customer-centric approach to improve service metrics and growth across dealerships.

You will collaborate with dealership leadership, track training results, and help