National Automotive Service Instructor

Napleton Automotive Group; Illinois; On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Salary range: $120k–$200k per year

Health/Dental/Vision insurance

401K plan

PTO accrual

Employee discounts

Family-owned for 90+ years

Job summary

Napleton Automotive Group seeks an Automotive National Service Instructor to train service Advisors and teams at Napleton dealerships. This on-site role at Oak Brook Terrace centers on delivering customer-focused sessions, in-person and via Zoom, to elevate service metrics.

The ideal candidate has 5+ years in dealership service or training, a passion for customer experience, and proficiency with CDK, Google Docs, and Excel. Willingness to travel and valid license required.

Qualifications

• Minimum 5+ years in dealership service or training roles.
• Passion for exceptional customer experience.
• Trainer ability to influence others.
• Proficient with CDK, Google Docs and Excel.
• Willingness to travel and valid driver’s license.

Responsibilities

• Deliver engaging training sessions on-site, in classrooms, and via Zoom.
• Influence team behavior to improve customer metrics and business results.
• Develop process-oriented, customer-focused training.
• Keep accurate training records.

Skills

Customer experience

Training/instruction

Communication

Tools

CDK

Google Docs

Excel

Job description

The Ed Napleton Automotive Group is looking for our next Automotive National Service Instructor Located at Napleton’s Oakbrook Terrace corporate office; the Automotive National Service Instructor delivers trainings focused on educating and developing Service Advisors and Service team members at Napleton’s Dealerships. The Automotive National Service Instructor will implement training that: follows company processes, is customer centric, and contributes to Napleton’s service departments growth and success.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Compensation in the $120,000- $200,000 range based on experience
• Medical, Dental, Vision, 401K, and additional benefits
• Accrued PTO
• Discounts on products, services, and vehicles
• Family Owned and Operated – 90+ years in business!

Job Responsibilities:

• Deliver engaging customer-experienced focused team member training sessions on site at dealerships, in classroom and via Zoom.
• Influence and change behaviors by educating team members on best practices for delivering an exceptional customer experience, following Napleton’s processes ,resulting in improved customer metrics and business results.
• Assist in developing training that is process oriented, customer focused and engaging
• Keep accurate training records.

Job Requirements:

• A minimum of 5 + years of experience with a proven record of achieving exceptional customer service results from a dealership service role, or dealership training vendor role
• A genuine passion for an exceptional Customer Experience
• Trainer experience with the ability to influence others -is a plus
• Ability to adapt and learn various computer applications, including CDK, GOOGLE docs and Excel
• Excellent communication, organization, and follow-up skills
• Ability to travel as needed
• Valid Driver’s License
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws