National Automotive Service Trainer: Elevate CX

Napleton Automotive Group; Illinois; Presencial; USD 120.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary range: $120k–$200k per year

Health/Dental/Vision insurance

401K plan

PTO accrual

Employee discounts

Family-owned for 90+ years

Descripción de la vacante

Napleton Automotive Group seeks an Automotive National Service Instructor to train service Advisors and teams at Napleton dealerships. This on-site role at Oak Brook Terrace centers on delivering customer-focused sessions, in-person and via Zoom, to elevate service metrics.

The ideal candidate has 5+ years in dealership service or training, a passion for customer experience, and proficiency with CDK, Google Docs, and Excel. Willingness to travel and valid license required.

Formación

• Minimum 5+ years in dealership service or training roles.
• Passion for exceptional customer experience.
• Trainer ability to influence others.
• Proficient with CDK, Google Docs and Excel.
• Willingness to travel and valid driver’s license.

Responsabilidades

• Deliver engaging training sessions on-site, in classrooms, and via Zoom.
• Influence team behavior to improve customer metrics and business results.
• Develop process-oriented, customer-focused training.
• Keep accurate training records.

Conocimientos

Customer experience

Training/instruction

Communication

Herramientas

CDK

Google Docs

Excel

Descripción del empleo

Napleton Automotive Group seeks an Automotive National Service Instructor to train service Advisors and teams at Napleton dealerships. This on-site role at Oak Brook Terrace centers on delivering customer-focused sessions, in-person and via Zoom, to elevate service metrics.

The ideal candidate has 5+ years in dealership service or training, a passion for customer experience, and proficiency with CDK, Google Docs, and Excel. Willingness to travel and valid license required.