National Automotive Service Instructor

Napleton Corporate; Oakbrook Terrace (IL); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Compensation in the $120,000- $200,000

Medical, dental, vision, 401K, and add

Accrued PTO

Discounts on products, services, and

Family Owned and Operated – 90+ years

Job summary

The Ed Napleton Automotive Group is seeking an Automotive National Service Instructor to lead training for Service Advisors and service teams from Napleton's Oakbrook Terrace corporate office. Responsibilities include delivering engaging training on-site, in classrooms, and via Zoom, while promoting Napleton processes and a customer-centric approach to improve service metrics and growth across dealerships.

You will collaborate with dealership leadership, track training results, and help

Qualifications

• Minimum 5+ years in dealership service or training with proven customer service results.
• Passion for delivering exceptional customer experience.
• Ability to influence others as a trainer.
• Strong communication, organization, and follow-up skills.
• Willingness to travel as needed.

Responsibilities

• Deliver engaging training sessions on site at dealerships, in classroom, and via Zoom.
• Educate team members on best practices to improve customer experience and metrics.
• Develop process-oriented, customer-focused training materials.
• Maintain accurate training records.

Skills

Customer experience focus

Training delivery

Public speaking

Influence others

Travel flexibility

Tools

CDK

Google Docs

Excel

Job description

The Ed Napleton Automotive Group is looking for our next Automotive National Service Instructor Located at Napleton’s Oakbrook Terrace corporate office; the Automotive National Service Instructor delivers trainings focused on educating and developing Service Advisors and Service team members at Napleton’s Dealerships. The Automotive National Service Instructor will implement training that: follows company processes, is customer centric, and contributes to Napleton’s service departments growth and success.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Compensation in the $120,000- $200,000 range based on experience
• Medical, Dental, Vision, 401K, and additional benefits
• Accrued PTO
• Discounts on products, services, and vehicles
• Family Owned and Operated – 90+ years in business!

Job Responsibilities:

• Deliver engaging customer-experienced focused team member training sessions on site at dealerships, in classroom and via Zoom.
• Influence and change behaviors by educating team members on best practices for delivering an exceptional customer experience, following Napleton’s processes ,resulting in improved customer metrics and business results.
• Assist in developing training that is process oriented, customer focused and engaging
• Keep accurate training records.

Job Requirements:

• A minimum of 5 + years of experience with a proven record of achieving exceptional customer service results from a dealership service role, or dealership training vendor role
• A genuine passion for an exceptional Customer Experience
• Trainer experience with the ability to influence others -is a plus
• Ability to adapt and learn various computer applications, including CDK, GOOGLE docs and Excel
• Excellent communication, organization, and follow-up skills
• Ability to travel as needed
• Valid Driver’s License
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws