National Accounts Service Scheduler

Power Systems West Llc; Boise (ID); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness

Paid time off

401(k) and tuition reimbursement

Job summary

Power Systems West is seeking an Account Manager – National Accounts in Boise to schedule technicians for a designated region, acting as the bridge between customers and the field team. You will ensure excellent service and align technician assignments with skill levels and regional needs.

Responsibilities include coordinating preventive maintenance, repairs, invoicing, and cultivating strong relationships with national customers.

Qualifications

• 3 years of dispatching and scheduling service technicians or related work experience preferred
• High school diploma or GED or equivalent
• Excellent internal and external customer relations skills
• Strong attention to detail and good phone skills
• Ability to manage multiple tasks with urgency and meet deadlines

Responsibilities

• Schedule and coordinate with outside vendor partners for preventive maintenance, repairs, and emergencies within response times
• Develop and execute strategic account plans to grow revenue across assigned national accounts
• Perform service call invoicing timely and accurately
• Build and maintain relationships with key decision-makers and stakeholders
• Schedule technicians to minimize drive time and align with skill levels
• Coordinate with Accounting to resolve billing issues and generate accurate parts orders
• Write service repair quotes for customers
• Assist with after-hours on-call dispatching as needed

Skills

Dispatch scheduling

Customer relations

Communication

MS Office

Education

High school diploma/GED

Tools

MS Office

Job description

Power Systems West is seeking an Account Manager – National Accounts in Boise to schedule technicians for a designated region, acting as the bridge between customers and the field team. You will ensure excellent service and align technician assignments with skill levels and regional needs.

Responsibilities include coordinating preventive maintenance, repairs, invoicing, and cultivating strong relationships with national customers.