National Accounts Operations Leader

Everon; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Everon is seeking an Operations Relationship Manager to lead post-sales engagement for National Accounts. You will own customer relationships, drive installation projects, and oversee service ticket portfolios while coordinating with Field, Service, Finance, and Legal teams.

Responsibilities include forecasting, KPI reporting, and driving improvements in billing, A/R, and project execution. Strong PM and client management skills are essential for success.

Qualifications

• Bachelor's degree preferred with 5+ years in alarm industry.
• 5+ years project management experience.
• 2+ years customer relationship management experience.
• CSPM or PMP certification preferred.

Responsibilities

• Will assume the role of the Operations Relationship Manager for assigned customer(s) and be the focal point for communications of performance, metrics, issues, and other account items.
• Operate delivery of all installation projects and service ticket portfolio for the National Accounts customer portfolio and facilitate monitoring, billing, and A/R requests.
• Escalate operational issues and coordinate resolutions with internal/external groups; prepare formal correspondence.
• Deliver within targets and achieve account objectives.
• Establish relationships with customer contacts and maintain communication rhythms.
• Attend customer meetings, develop presentations, and represent Everon in all areas of responsibility.
• Advise project managers and team members on projects, tasks, and operations.
• Adhere to master plans, analyze issues, and direct resources; may have supervisory responsibility.
• Coordinate with Service and Field delivery to ensure ticket performance meets SLA.
• Manage key customer metrics, quarterly reviews, and trend analysis.
• Review data to identify issues and opportunities for improvement; plan and implement changes.
• Collaborate across groups to optimize delivery and customer satisfaction.

Skills

Account management

Relationship management

Project management

Operations leadership

Forecasting

Education

Bachelor's degree preferred

PMP/CSPM certification preferred

Job description

Everon is seeking an Operations Relationship Manager to lead post-sales engagement for National Accounts. You will own customer relationships, drive installation projects, and oversee service ticket portfolios while coordinating with Field, Service, Finance, and Legal teams.

Responsibilities include forecasting, KPI reporting, and driving improvements in billing, A/R, and project execution. Strong PM and client management skills are essential for success.