National Account Relationship Specialist

Everon; Texas; On-site; USD 55,000 - 85,000; Full time

Job summary

Everon is seeking a detail-oriented Account Relations Specialist to develop and secure long‑term relationships with National Account Customers. You will proactively manage 1 Touch Plus accounts, perform daily audits to prevent security issues, and coordinate service and billing with internal teams.

You will conduct client care calls, maintain accurate data, and prepare formal correspondence. This role requires strong communication skills and the ability to work with various departments to ensure

Qualifications

• Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems.
• Strong customer service skills and ability to communicate tactfully and clearly.
• Excellent written and oral communication to assist internal and external customers.
• Proficient with business math, reporting, and data interpretation.

Responsibilities

• Perform client care calls to External and Internal customers.
• Coordinate service and billing of National Account Customers.
• Prepare formal correspondence in response to customer questions or concerns.
• Ensure timely responses to customer inquiries (within 24 hours).
• Track data and compile reports for management.
• Promote Everon's full product line and services.

Skills

CCTV systems

Access control

Fire alarm

Fire suppression

Security systems

Office proficiency

Customer service

Communication

Tools

Microsoft Office

PowerPoint

Job description

Everon is seeking a detail-oriented Account Relations Specialist to develop and secure long‑term relationships with National Account Customers. You will proactively manage 1 Touch Plus accounts, perform daily audits to prevent security issues, and coordinate service and billing with internal teams.

You will conduct client care calls, maintain accurate data, and prepare formal correspondence. This role requires strong communication skills and the ability to work with various departments to ensure