National Accounts Manager: Onboarding & Program Leader

Lennox; Richardson (TX); Presencial; USD 103.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Descripción de la vacante

Lennox is seeking a Manager, National Accounts in the United States to lead a team that supports strategic National Account customers—from onboarding to program execution and ongoing support. You will collaborate with Sales, Operations, and Finance to ensure high-quality service and scalable delivery.

The role emphasizes people leadership, cross-functional coordination, and rigorous execution to meet business objectives, with a starting salary range and a 10% bonus potential.

Formación

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of 5 years of progressive experience in customer service, account management, branch operations, implementation, sales support, National Accounts, or a related customer-facing function.
• Prior people leadership, team lead, supervisory, or project leadership experience required.
• Experience supporting National Accounts, complex customer environments, customer onboarding, implementation projects, or cross-functional operational initiatives strongly preferred.
• Demonstrated ability to lead teams, manage priorities, resolve escalations, and drive execution against service expectations and business objectives.
• Strong communication, problem-solving, stakeholder management, organization, and follow-through skills.
• Working knowledge of National Account programs, customer onboarding, order management, inventory coordination, warranty and returns processes, and CRM or related business systems.

Responsabilidades

• Supervises, coaches, and develops a team of Enterprise National Account professionals responsible for customer onboarding, program implementation, operational support, issue resolution, and ongoing customer relationship management.
• Assigns and balances team workload across National Account customers, programs, and implementation priorities to ensure appropriate coverage, responsiveness, and follow-through.
• Establishes clear expectations, provides ongoing coaching and feedback, supports development planning, and manages performance issues in alignment with company policies and leadership expectations.
• Oversees team execution to support customer onboarding, program milestones, service commitments, issue resolution, warranty and return support, documentation accuracy, and customer satisfaction.
• Serves as a point of escalation for customer and internal issues, resolving matters within scope and escalating higher-risk or complex decisions appropriately.
• Partners with sales, branch operations, customer care, supply chain, finance, marketing, technical training, and other stakeholders to align on customer priorities, implementation needs, and resolution plans.

Conocimientos

Leadership

Communication

Problem-solving

Stakeholder management

Organization & follow-through

Cross-functional collaboration

Educación

Bachelor's degree or equivalent

Herramientas

CRM systems

Descripción del empleo

Lennox is seeking a Manager, National Accounts in the United States to lead a team that supports strategic National Account customers—from onboarding to program execution and ongoing support. You will collaborate with Sales, Operations, and Finance to ensure high-quality service and scalable delivery.

The role emphasizes people leadership, cross-functional coordination, and rigorous execution to meet business objectives, with a starting salary range and a 10% bonus potential.