National Accounts Growth Specialist

Melink Corporation; Milford (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Melink Corporation seeks a full-time Sales Administrator to support National Account relationships and the Services Business Unit, ensuring customer satisfaction and growth. The role collaborates with Customer Success, Sales, and Operations to convert schedules into orders and provide data-driven proposals.

Responsibilities include analyzing data, preparing quotes, managing orders, and maintaining CRM/ERP records while supporting cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–3 years in customer service, account support, customer success, or sales support.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Ability to read mechanical plans and construction documentation (training provided).
• Excellent written and verbal communication with a professional, customer-focused approach.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of integrity, accountability, and willingness to learn and take ownership.
• Strong work ethic and ability to thrive in a team environment.
• Proficient in Microsoft Office, including Outlook, Word, and Excel; experience with CRM/ERP systems.

Responsibilities

• Support the retention, satisfaction, and growth of National Account customers through proactive success practices.
• Assist the Business Development Managers with identifying prospects and qualifying leads.
• Analyze customer data to identify risks and opportunities.
• Evaluate mechanical plans to develop estimates and sales proposals for customers.
• Prepare insights, reports, and recommendations for reviews and growth planning.
• Collaborate cross-functionally with Customer Operations, Field Service, Engineering, Quality, Finance, and other teams.
• Support quoting, project tracking, and follow-up for expansion opportunities; own order management for new business.
• Monitor customer experience and elevate issues while supporting resolution.
• Assist in transitioning new accounts to the National Account Team.
• Maintain accurate customer and prospect records in CRM and ERP systems.
• Track recurring issues and recommend service or process improvements.
• Create and maintain customer process documentation and internal playbooks.
• Support internal reporting, dashboards, and performance tracking.
• Prioritize and manage multiple tasks in a collaborative, fast-paced environment.
• Participate in continuous improvement initiatives and cross-functional projects.

Skills

Customer service

Account support

Sales support

Data analysis

Attention to detail

Communication skills

Multi-tasking

Team collaboration

Organizational skills

Problem solving

Microsoft Office

Excel

CRM/ERP familiarity

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

CRM/ERP systems

SAP

Job description

Melink Corporation seeks a full-time Sales Administrator to support National Account relationships and the Services Business Unit, ensuring customer satisfaction and growth. The role collaborates with Customer Success, Sales, and Operations to convert schedules into orders and provide data-driven proposals.

Responsibilities include analyzing data, preparing quotes, managing orders, and maintaining CRM/ERP records while supporting cross-functional teams in a fast-paced environment.