National Accounts Admin & Billing Coordinator

CertaSite, LLC; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

401K

Paid time off

Educational reimbursement

Career growth

Job summary

CertaSite, LLC in Grand Rapids, MI is seeking a National Account Administrative Assistant to support National Account Managers by coordinating requests, maintaining accurate accounts, and handling service information. This role requires strong organization and attention to detail in a fast-paced environment.

You will communicate with customers and internal teams, manage multiple priorities, and help ensure national account services are completed accurately and on time.

Qualifications

• Administrative experience preferred.
• Experience in service-based industries is a plus.
• Proficiency with MS Office Suite and CRM systems.
• Strong written and verbal communication required.
• Ability to manage high volumes of requests with competing deadlines.

Responsibilities

• Provide administrative support to National Account Managers.
• Respond to customer inquiries by phone and email in a timely, professional manner.
• Communicate inspection and service updates to customers and internal teams.
• Coordinate customer requests, follow-ups, and account activities.
• Maintain accurate customer data in CRM and other systems.
• Assist with invoice tracking and billing follow-up for national accounts.
• Identify billing discrepancies and coordinate resolution with internal departments.
• Support onboarding of new customer locations, inspections, and service jobs.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Deadline prioritization

Tools

Microsoft Office

Outlook

Excel

Word

Job description

CertaSite, LLC in Grand Rapids, MI is seeking a National Account Administrative Assistant to support National Account Managers by coordinating requests, maintaining accurate accounts, and handling service information. This role requires strong organization and attention to detail in a fast-paced environment.

You will communicate with customers and internal teams, manage multiple priorities, and help ensure national account services are completed accurately and on time.