National Accounts Support Specialist

certasitepro; Grand Rapids (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plan

401K plan with company match

Paid time off

Paid holidays

Parental leave

Education reimbursement

Job summary

Certasitepro is seeking an National Account Administrative Assistant to support account managers, coordinate customer requests, and maintain accurate account data. You will communicate with customers and internal teams, handle inspections and service updates, and assist with billing follow-up in a fast-paced environment.

The ideal candidate will be organized, detail-oriented, customer-focused, and able to work independently while managing multiple priorities and deadlines across national

Qualifications

• Experience in administrative support or customer service roles.
• Ability to handle high volume of requests with competing deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with CRM or service-management systems is a plus.

Responsibilities

• Provide administrative support to National Account Managers and respond to customer inquiries by phone and email.
• Coordinate customer requests and maintain account data across systems.
• Communicate inspection and service updates to customers and internal teams.
• Assist with billing follow-up and tracking of invoices for national accounts.
• Maintain accurate customer information in CRM and other company systems.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Microsoft Office (Outlook, Word, Excel

Tools

CRM

Service management systems

Job description

Certasitepro is seeking an National Account Administrative Assistant to support account managers, coordinate customer requests, and maintain accurate account data. You will communicate with customers and internal teams, handle inspections and service updates, and assist with billing follow-up in a fast-paced environment.

The ideal candidate will be organized, detail-oriented, customer-focused, and able to work independently while managing multiple priorities and deadlines across national