National Accounts Admin & Billing Coordinator

Construction Association of Michigan; Grand Rapids (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical plan (dental/vision)

401K plan with company match

Paid time off

Paid holidays

Paid parental leave

Education reimbursement

Job summary

CertaSite, LLC is seeking a National Account Administrative Assistant to support National Account Managers by coordinating customer requests, maintaining accurate accounts, inspection and service information, and assisting with billing follow-up. The role requires organization, attention to detail, and the ability to work independently in a fast-paced environment.

The ideal candidate will manage multiple priorities, communicate professionally with customers and internal teams, and ensure

Qualifications

• Previous administrative, customer service, account coordination, or related experience preferred.

Responsibilities

• Provide administrative support to National Account Managers servicing regional and national fire protection accounts.
• Respond to customer inquiries by phone and email and provide timely, professional assistance.
• Communicate inspection and service updates to customers and internal teams.
• Assist with coordinating customer requests, follow-ups, and account-related activities.
• Maintain a high level of customer service and professionalism when interacting with national account customers.

Skills

Administrative experience

Customer service

Account coordination

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

CertaSite, LLC is seeking a National Account Administrative Assistant to support National Account Managers by coordinating customer requests, maintaining accurate accounts, inspection and service information, and assisting with billing follow-up. The role requires organization, attention to detail, and the ability to work independently in a fast-paced environment.

The ideal candidate will manage multiple priorities, communicate professionally with customers and internal teams, and ensure