National Accounts Admin Assistant — Growth & Impact

Certasitepro; Wyoming (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plan

401K plan with company match

Generous paid time off

Paid holidays

Parental leave

Growth and expansion opportunities

Job summary

CertaSite is seeking a National Account Administrative Assistant to support National Account Managers by coordinating customer requests, maintaining accurate accounts, and assisting with billing follow-up in a fast-paced environment. You will communicate professionally with customers and internal teams, manage multiple priorities, and help ensure national account services are completed accurately and on time.

Proficiency with Microsoft Office and CRM systems is preferred.

Qualifications

• Previous administrative, customer service, account coordination, or related experience preferred.
• Experience supporting National/Key accounts or in service industry is a plus.
• Strong organizational skills and attention to detail required.
• Excellent written and verbal communication skills required.
• Ability to manage a high volume of requests while prioritizing deadlines.

Responsibilities

• Provide administrative support to National Account Managers Servicing regional and national accounts.
• Respond to customer inquiries by phone and email and provide timely, professional assistance.
• Communicate inspection and service updates to customers and internal teams.
• Assist with coordinating customer requests, follow-ups, and account-related activities.
• Maintain high level of customer service and professionalism with national account customers.
• Assist with creating and maintaining customer locations, inspections, and service jobs in company systems.
• Ensure customer information is entered accurately and maintained timely.
• Assist with tracking inspection and service activity for national accounts.
• Maintain CRM and other systems with up-to-date information.
• Organize and maintain customer documentation and service records.

Skills

Administrative experience

Customer service

Account coordination

Time management

Communication skills

CRM software

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

CertaSite is seeking a National Account Administrative Assistant to support National Account Managers by coordinating customer requests, maintaining accurate accounts, and assisting with billing follow-up in a fast-paced environment. You will communicate professionally with customers and internal teams, manage multiple priorities, and help ensure national account services are completed accurately and on time.

Proficiency with Microsoft Office and CRM systems is preferred.