National Accounts Growth Lead

Caliber; Lewisville (TX); Sur place; USD 98 000 - 132 000; Plein temps

Résumé du poste

Caliber is seeking a National Account Manager to own post-close relationships with key accounts across locations in the United States. You will govern onboarding, drive renewal strategies, and coordinate with Operations to ensure SLA compliance and issue resolution.

Success is measured by retention, revenue growth, and client satisfaction. You will work cross-functionally with Operations and support teams to expand services, regions, and volumes while maintaining accurate CRM and pricing data.

Qualifications

• 3+ years in B2B account management / customer success / client services (automotive, fleet, insurance, or related services preferred)
• Experience managing multi-location or national accounts in a matrixed organization
• Proficiency with CRM tools and Microsoft Office
• Strong communication, negotiation, and issue-resolution skills
• Ability to develop and deliver clear QBR narratives and action plans

Responsabilités

• Own ongoing relationship management for assigned accounts post-close (primary point of contact)
• Lead account governance with onboarding reinforcement, recurring check-ins, and QBR/MBR cadence
• Ensure SLA compliance, performance expectations, and accurate documentation
• Coordinate with Operations to resolve service issues and prevent recurrence
• Establish a self-managed account process with dashboards, issue-tracking, and escalation paths
• Drive account growth by expanding locations, services, and program participation
• Monitor KPIs and translate insights into internal actions and client communications
• Support contract renewals with performance recaps and value storytelling
• Maintain CRM and pricing/SOW documentation

Connaissances

Relationship management

Account growth

Cross-functional collaboration

Communication

Problem solving

Time management

Outils

CRM tools

Microsoft Office

Description du poste

Caliber is seeking a National Account Manager to own post-close relationships with key accounts across locations in the United States. You will govern onboarding, drive renewal strategies, and coordinate with Operations to ensure SLA compliance and issue resolution.

Success is measured by retention, revenue growth, and client satisfaction. You will work cross-functionally with Operations and support teams to expand services, regions, and volumes while maintaining accurate CRM and pricing data.