Customer Service & Billing Specialist

NAPA; Grand Rapids (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

NAPA in Grand Rapids, MI is seeking an organized accounting administrator to support AP/GL, banking transfers, and daily store financial activities. You will process invoices, correct EDI and parts receipts, run reports, and help ensure accurate postings across the finance function.

The role requires a high school diploma, 2+ years of general office experience, 1 year of bookkeeping, and familiarity with JD Edwards/PeopleSoft is a plus.

Qualifications

• High School Diploma or equivalent work experience required.
• 2+ years of general office / clerical experience.
• 1 year of bookkeeping experience.
• JD Edwards/PeopleSoft experience in AP/GL/Sales Order Entry (a plus).
• Strong teamwork, communication, and problem-solving abilities.
• Detail minded with good handwriting and documentation skills.
• Proficient with Microsoft Excel, Word, Outlook and basic office equipment.

Responsibilities

• Reviews and corrects coding for bills from HQ.
• Processes corrections for EDI or parts receipt for incoming freight.
• Runs reports; manages old open positions and stock reordering.
• Writes checks at DC and maintains manual check log.
• Performs end-of-day accounting; transfers funds HQ/local bank.
• Handles bad checks and investigates card disputes.
• Answers AR calls; retrieves true store purchase totals.
• Distributes month-end AR statements to stores.
• Generates reports for past-due ARs and distributes to HQ.
• Reconciles bank accounts for deposits to HQ.
• Enters data for stock orders; processes SPOM orders as needed.
• Issues rebates and credit notes; processes store returns.

Skills

Attention to detail

Communication skills

Team player

Problem solving

Education

High School Diploma or equivalent

Tools

JD Edwards

PeopleSoft

Microsoft Excel

Microsoft Word

Outlook / Windows basics

Job description

NAPA in Grand Rapids, MI is seeking an organized accounting administrator to support AP/GL, banking transfers, and daily store financial activities. You will process invoices, correct EDI and parts receipts, run reports, and help ensure accurate postings across the finance function.

The role requires a high school diploma, 2+ years of general office experience, 1 year of bookkeeping, and familiarity with JD Edwards/PeopleSoft is a plus.