National Accounts Client Experience Lead

American Furniture Rentals; Pennsauken Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

American Furniture Rentals is seeking a National Accounts Coordinator to manage the flow of information between branch locations and national accounts, answer questions, resolve complaints, and address emergencies to uphold top-tier account satisfaction.

The role involves coordinating invoicing, quotes, master leases, and timely monthly billing, maintaining clear NAV-driven records, training new staff, and ensuring accurate contracts and collections for all national accounts.

Qualifications

• Bachelor’s degree or equivalent is required.
• Prior installation experience is required.

Responsibilities

• Maintain open communication with AFR’s National Accounts regarding their orders, issue resolution, invoicing questions and concerns.
• Create cost analysis and quotes based on customer needs. Compose master lease to mirror quote.
• Maintain team folders and create Kit to mirror updated quote.
• Coordinate with Customer Service National Account Team to ensure seamless communication when contacted by their accounts.
• Train new staff members on policies, practices and NAV program.
• Maintain national account customer cards to include accurate information for accounting contacts.
• Prepare biweekly aging reports by collecting and analyzing NAV data for all national accounts.
• Review contracts prior to invoicing for accuracy; ensure dispatch documents are posted to eliminate delays with monthly invoicing.
• Create/Send monthly invoices for all national accounts.
• Utilize customer ledgers to manage collections and discuss open invoices and balances.
• Pull checks to evaluate payment and educate clients on payment application.
• Create/Send credit memos and apply or move payments when needed.
• Research leads and pass on to Account Manager to pursue.

Skills

Oral communication

Written communication

Customer relations

Organization

Time management

Education

Bachelor''s degree or equivalent

Job description

American Furniture Rentals is seeking a National Accounts Coordinator to manage the flow of information between branch locations and national accounts, answer questions, resolve complaints, and address emergencies to uphold top-tier account satisfaction.

The role involves coordinating invoicing, quotes, master leases, and timely monthly billing, maintaining clear NAV-driven records, training new staff, and ensuring accurate contracts and collections for all national accounts.