National Account Tech Services Manager | Remote & Travel

Carrier; Addison (TX); Remote; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier Global Corporation is seeking an experienced National Account Service Manager to work with key national accounts, spotting trends and ensuring timely resolution of technical issues. You will train customers on product functions, maintenance, and repair requirements, and manage goodwill to improve performance metrics.

The role blends remote/home-office work with extensive regional and national travel (up to 60%), serving about 10 national accounts across the U.S.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a safe driving record.
• 3+ years of experience managing an end user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Willing and able to travel up to 60% nationwide.
• Private, distraction-free remote office setup with reliable internet.
• Available to work 8:00 AM – 6:00 PM ET, Monday–Friday.
• Must reside within driving distance of a major commercial airport.

Responsibilities

• Serve as the primary technical liaison for strategic accounts.
• Maintain regular engagement with senior leadership at customer accounts.
• Analyze service performance data to identify trends and improvements.
• Drive customer satisfaction through expert guidance and proactive problem-solving.
• Collaborate with engineering, manufacturing, and quality teams to resolve complex issues.

Skills

Technical liaison

Customer relationship management

Travel readiness

Remote office setup

Education

High School Diploma or GED

Bachelor's degree

EPA 608 Certification

Tools

Microsoft Office

Job description

Carrier Global Corporation is seeking an experienced National Account Service Manager to work with key national accounts, spotting trends and ensuring timely resolution of technical issues. You will train customers on product functions, maintenance, and repair requirements, and manage goodwill to improve performance metrics.

The role blends remote/home-office work with extensive regional and national travel (up to 60%), serving about 10 national accounts across the U.S.