National Account Service Manager – Remote HVAC Tech Liaison

Carrier; EE. UU.; A distancia; USD 96.000 - 192.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, seeks an Experienced National Account Service Manager. You will collaborate with key national accounts, train users on product features, and manage goodwill to boost satisfaction and performance metrics.

The role is remote/field-based with extensive national travel (up to 60%), covering ~10 accounts across all U.S. states.

Formación

• High School Diploma or GED.
• Valid driver's license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 3+ years of experience managing an end user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Willing to travel up to 60% via company vehicle and air travel across the United States.
• Must have a private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications.
• Able and willing to work during business hours of 8:00 AM - 6:00 PM Eastern Time (ET), Monday through Friday, to support national accounts across all U.S. time zones.
• Candidates must reside within driving distance of a major commercial airport.

Responsabilidades

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.

Conocimientos

End-user tech relationships

Travel readiness

Driver's license

Remote office setup

Educación

High School diploma or GED

Bachelor's degree

Herramientas

Microsoft Office

Carrier Transicold products

Descripción del empleo

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, seeks an Experienced National Account Service Manager. You will collaborate with key national accounts, train users on product features, and manage goodwill to boost satisfaction and performance metrics.

The role is remote/field-based with extensive national travel (up to 60%), covering ~10 accounts across all U.S. states.